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Domestic and International Aviation Protocols

Entering is limited to fully vaccinated individuals according to the health status in Tawakkalna application (Immune), except for the groups who are not obligated to take the vaccine as appears in Tawakkalna application.

  • The health status in Tawakkalna is automatically verified by obliging visitors to scan the code that assigned for the automated health status verification permits before entering.
  • Place that code at the entrances, with considering their spacing to ensure that there is no crowding.
  • Assign employees at the entrances to ensure that visitors complete the process of scanning that code before entering.

 

Regarding passengers transiting through the airports of the Kingdom of Saudi Arabia:

  • Passengers must adhere the protocols for those coming from outside the Kingdom of Saudi Arabia (quarantine and isolation) regarding the requirements to be followed before coming to the Kingdom.
  • Remind passengers of the procedures before arrival.
  • Designate lounges for those passengers inside airports and before the passport counter, which include the basic facilities for serving passengers, such as allocating a toilet for them.
  • Passengers in transit are prohibited from using other airport facilities, also they are not allowed to leave the terminal that designated for them.
  • Allocate a group of employees at the airport to deal with them, provided that their work does not include dealing with the rest of the passengers or other employees at the airport, to reduce the transmission of infection.
  • Ensure that statue of the employees who are working in those lounges are “immune” in Tawakkalna.
  • Those passengers should consider the health requirements of the host country, and this includes the time period for the PCR test.
  • Violators of the precautionary measures, which include (not having PCR test, the expiry of the test) are dealt with by returning to the same carrier, and the carrier shall bear the legal consequences of the violation.

 

Terminals:

General Points:

  • Establish a checkpoint at the entrances to check the health status of individuals in Tawakkalna application.
  • Allowing the full capacity of the airport and canceling the distancing in all areas and facilities, including lounges, free zones and toilets.
  • All travelers, airport visitors, and employees in all facilities must wear masks. It is preferable to wear it for those under the age of seven, and it is not necessary for kids under two years.
  • Establishing channels to communicate with passengers and employees to report any breach of requirements and to report and record violations. The person in charge must be trained in that.
  • Please refer to the updated guidelines regarding the isolation or quarantine procedures to deal with those coming from outside the Kingdom.
  • Notify passengers to arrive at airports in sufficient time before departure which contribute to implementation the precautions measure effectively.
  • Allowing the possibility of loading luggage from the City Terminal and going to the airport without luggage to reduce overcrowding.
  • Use floor stickers to direct and maintain safe physical distances (a distance of one and a half meters) and prevent congestion (such as: in the embarking and disembarking areas, at the entrances and exits of the terminals, in the queues at the counters, at the passport offices, in front of the elevators, in the boarding area, and at security checkpoints).
  • Use mechanisms to verify tickets without contact (such as infrared or QR code scanners).
  • Encourage employees at highest risk according to Appendix A to work remotely from home.
  • Allow prayers in the designated place with the necessity to follow the protocols of the mosques, and the presence of supervisors to regulate entry and prevent crowding.
  • Train staff at the checkpoints and the airlines staff on using the temperature measuring device and they must be trained in how to wear masks and other protective equipment.
  • Prevent visitors other than passengers or employees from entering the airport by checking tickets or the work I.D. The accompanying should not enter except in necessary cases, such as accompanying people with special needs.
  • Perform a temperature check in every department to all employees before starting the work.
  • The carrier must check the temperature of the cabin crew daily before the start of the work period.

 

At Entrances and Exits

  • Provide hand sanitizers on counters and at entrances.
  • Employees and crew members of the airplane who have symptoms [high temperature 38 ° C] should be isolated and prevented from coming to work.

 

Inside the Terminal:

  • An isolation room must be prepared in the epidemiological control center for suspected cases from employees or travelers, and the epidemiological control center at the airport and the competent authorities must be informed in case of a suspected case to take the necessary measures.
  • Allow the using smoking rooms in international lounges, with placing social distance floor stickers of 2 meters from each direction.
  • Conduct monitoring visits to ensure the implementation of the protocols. Placing a warning sign at the entrance to the smoking room to warn of the possibility of an increased risk of COVID-19 infection inside smoking rooms.
  • Placing signs showing the maximum number allowed inside the smoking room, warning against violating that, and identifying a means of communication to report violators.
  • Ensure good ventilation in smoking rooms and increasing air purifier devices and their capacity.
  • Provide hand sanitizers beside touch devices such as ATMs or automatic vending machines.
  • Enforce one-way stairs at all times.
  • Ensure that hand soap and disinfectant are available in the toilets.
  • Urge passengers to use electronic means of payment and avoid paper and coins in restaurants and the ticket-buying area as much as possible.
  • Urge passengers to use hand sanitizers after using the fingerprint devices and in all places where there is contact with devices or tools.
  • Environmental surfaces such as check-in platforms, reception or waiting areas for passengers, and fingerprint devices in passport counters must be disinfected every two hours with disinfectants approved by the Food and Drug Authority (sodium hypochlorite), along with following the instructions shown on the packages with an emphasis on places where there is a high possibility of contact such as, door handles, dining tables, seat cushions, elevator switches, etc.
  • Dirt should be removed with soap and water before disinfection of surfaces.
  • Airplanes that have been used must be completely and continuously disinfected and sterilized after their arrival, including passenger seats, seat belts, dining tables, restrooms, and luggage lockers .
  • Buses and corridors designated to transport passengers to and from airplanes must be periodically disinfected.
  • Ensure that the toilets are disinfected every two hours.
  • A schedule of disinfection times for surfaces and toilets should be kept.
  • Disposable eating utensils must be used when serving food on airplanes and in airport lounges.
  • Ensure good ventilation in all places inside the airport, especially common places, and reduce the temperatures in general in airport lounges and in the airplanes in particular.
  • Air filters for ventilators, especially air conditioners, must be changed or cleaned periodically.
  • Allow restaurants and prayer places to open while following the preventive protocols.
  • Duty free shops allowed to open with an emphasis on sterilizing items periodically and providing sterilizers in visible places of the shops if possible.
  • Place social distance signs and sanitizers next to water coolers, coffee machine and food refrigerators, with only single-use cups when using water coolers.
  • Hand sanitizers should be replaced next to the interactive screens, boarding pass extraction screens and display touch screens.
  • The fingerprint machine for recording employee’s attendance must be disabled.
  • It is important to have a waste no-touch bin, and waste must be disposed of continuously.
  • Allowing the full capacity of buses and canceling spacing while transporting passengers to and from airplanes.

 

Inside the Terminal – Staff

  • Require employees, including customer service employees, to adhere to preventive hygiene practices (such as using disinfectants and frequent hand washing).
  • Prevent moving between different work areas without disinfection.

 

Inside the Plane

General Points

  • Maintain the recommended social distance (one and a half meters] during passengers boarding and exiting from the plane.
  • It allows to use the full capacity of the plane, with the importance of following up on the commitment to wearing a mask.
  • Allocate some seats (such as the last three rows) as an isolation area to deal with potential emergencies during the flight.
  • Allow serving meals during flights.
  • Allow air sales in the plane.
  • Standard cleaning and disinfection procedures should be applied to the passenger cabin after every flight.
  • Disinfect toilets after every use and provide hygienic disposable seat covers.
  • Ensure good ventilation and reduce the temperature inside the airplanes. It is preferable to provide the airplanes with the necessary equipment to monitor and measure air quality if possible.
  • Passengers and plane crew must follow the basic infection control practices:
  1. Avoid touching noes and lips after washing hands or while wearing gloves.
  2. Practice the routine hand washing for at least 40 seconds and use hand sanitizer for 20 seconds especially after touching surfaces or removing personal protective equipment, or after dealing with passengers.
  3. Treat all body fluids (such as diarrhea, vomiting, or blood) the same as those suspected of being infected.
  4. Cleaning and disinfection of contaminated areas.
  5. Train the cabin crew in basic infection practices and how to deal with the suspected cases during the fight.
  6. Encourage passenger to disclose any symptoms if they feel ill.

 

Passengers

  • Provide personal hygiene tools (such as wet wipes, sanitary sheets, face masks made of cloth and sterilizers) for each passenger.
  • All passengers are required to wear a face mask before boarding the plane and at all times during the flight.

 

Airplane Crew Members

  • passengers should be reminded to remain at their seats during the flight, except in emergency case.
  • safety and health instructions in different languages must be placed in the cabin of the aircraft and passengers should be regularly advised by video / or voice message.
  • Reduce the services that provided to passengers.
  • Before landing: the disclosure forms must fill out in case this is requested from the relevant authorities.
  • Crew members must disinfect their hands before providing services to passengers.
  • All crew members must wear gloves and fabric masks or what covers the nose and mouth at all times during work, and avoid touching the mouth, nose and eyes while wearing gloves.
  • The carrier must include the following point in the safety instruction” the passenger must remove the mask before using the plane’s oxygen masks in the event of an emergency” to ensure that the instructions are clear to the passenger.
  • Follow the instructions of the Ministry of Health regarding people coming from outside the Kingdom of Saudi Arabia.

 

Procedures when a suspected case of COVID-19 is appearing on the plane

  • Identify passengers who show symptoms during the flight and are suspected of having COVID-19.
  • If a passenger appears ill, the following procedures must be taken:
    • A passenger who has symptoms must be seated in a specific seat with two empty seats in each direction around his seat.
    • Assign a crew member to deal with suspected passengers during the flight.
    • contacting with sick passengers should be as short as possible.
    • Sick passengers not allowed to move as possible except for emergency cases.
    • Passenger who shows symptoms during the flight must have a toilet allocate to him near to his\her seat.
    • The Passenger Locator Form should be used in case there is a sick passenger on the plane. This form is useful for gathering information about passengers and cabin crew who were in contact with the patient.
    • The crew members who deal with the patient should use the appropriate Personal Protective Equipment.

 

  • Report the suspected cases to the Epidemiological Monitoring Center at the airport and MOH’s staff to obtain the required directions to transfer the case to hospital.
  • The suspected case will disembark after all passengers leave unless the case requires urgent intervention.
  • Report cases among the staff and crew of the plane that have high fever or respiratory symptoms (cough or shortness of breath) and are suspected of having Covid-19 according to the standards approved in “The Guidelines for the Emerging Corona Disease Covid-19”. Record their data and report them immediately to the Epidemiological Monitoring Center at the airport, or call 937 to obtain the required directions to transfer the case to hospital.
  • It is necessary to cooperate with the Ministry of Health in the process of monitoring people who were in contact, if the case has a positive result by (the Command-and-Control Center and Public Health in the region) in order to apply the epidemiological investigation procedures and home quarantine according to the procedures followed.

 

Tracking and Reporting

  • With the continuous screening and isolation procedures that occur according to the approved protocols, (Tawakkalna) application is used to ensure the employee’s health status concerning COVID-19 disease. If the employee’s status is positive or in contact with a positive case, all this will appear at the application, will not be allowed to enter the workplace.
  • The employee can return to work after he completely recovers and checking that by updating his status in Tawakkalna application.
  • Prepare a detailed daily record of employees’ previous travel trips and their health status, including the list of employees who are in quarantine.
  • Prepare a list of employees who work together, their work shifts and dates and reduce switching between them.
  • Follow the instructions of the Ministry of Health and the relevant authorities regarding Covid-19 before allowing any of the employees to resume work (including employees coming back from travel).
  • Ask all employees to apply self-isolation in case they show any symptoms of Covid-19.

 

Communication and Implementation

  • Remind passengers to the necessity of ensuring the health requirements and protocols applied in the country to which they plan to go, as well as comply with any precautionary measures set by the authorities of the destination country (such as laboratory examination, quarantine and isolation).
  • Remind passengers to carry comprehensive and valid health insurance before traveling according to the requirements of each country.
  • Show the disinfection best practices on screens inside airplane and in terminals (such as disinfecting passenger seats and toilets before and after use).
  • Educating employees to adhere to the procedures of social distancing, disinfecting hands and wearing mask during transit.
  • Appoint protocol managers to ensure that established protocols issued by the competent authorities are followed.
  • Provide clients and employees with directions on sanitizing their hands before and after using shared facilities.
  • Conduct mandatory health and safety trainings on COVID-19 for all employees and crew.
Appendix (1): Groups at higher risk of infection