LOADING CLOSE

Domestic and International Aviation Protocols

Professionals & Health Workers

Terminals

General Points
  • Use floor stickers to direct and maintain safe physical distances (a distance of one and a half meters) and prevent congestion (such as: in the embarking and disembarking areas, at the entrances and exits of the terminals, in the queues at the counters, at the passport offices, in front of the elevators, in the boarding area, and at security checkpoints).
  • Perform a temperature check at the entrance to the terminals.
  • Provide hand sanitizers and sanitary papers on counters and at entrances.
  • Use mechanisms to verify tickets without contact (such as infrared or QR code scanners).
  • An isolation room must be prepared in the epidemiological monitoring center for suspected cases of employees or passengers. The epidemiological monitoring center at the airport and the competent authorities must be contacted to take the necessary actions.
  • Encourage employees at highest risk according to Appendix A to work remotely from home.
  • Allow prayers in the designated place with the necessity to follow the protocols of the mosques, and the presence of supervisors to regulate entry and prevent crowding.
At Entrances and Exits
  • Symptomatic employees and crew members of the airplane [whose temperature exceeds 38 ° C] should be isolated and prevented from coming to work.
  • Prevent passengers who show symptoms [sneezing and coughing, or whose temperature exceeds 38 ° C, by means of a device approved by the Food and Drug Authority] from entering the terminals.
Inside the Terminal
  • Reduce the number of people allowed to use shared spaces and facilities to maintain the recommended social distancing (of one and a half meters) (such as duty free, waiting areas, boarding areas, and restrooms).
  • Disinfect places and surfaces in the lounges that are used frequently between different shifts (such as: prayer rooms, work offices, boarding counters, etc.).
  • Use trash bins that work without touching them.
  • Restrict meetings and gatherings [follow social sector protocols].
  • Provide adequate, appropriate and equipped isolation rooms in the terminals [in compliance with the directives of the competent authorities] for cases showing symptoms [sneezing and coughing, or whose temperature exceeds 38 degrees Celsius] while in the terminal.
  • Close non-essential public areas (such as smoking rooms), or allocate a smoking room outside the airport terminal if possible.
  • Eliminate or disable shared materials (such as pens, water dispensers, and touch screens).
  • Allow restaurants (including buffets) and cafes to open, with the necessity to adhere to restaurant and café protocols.
  • Enforce one-way stairs at all times.
  • Consider limiting the use of elevators to people with special needs and for special purposes.
  • Ensure that hand soap and disinfectant are available in the toilets, and ensure that the disinfectant contains 80-60% of alcohol and meets the requirements of the Food and Drug Authority.
  • Floor stickers must be placed in waiting areas at check-in counters, passport counters, when checking and receiving luggage, and at restaurants to ensure a distance of no less than one and a half meters between people to achieve social distancing.
  • Chairs in waiting areas and dining tables must be placed in a way that guarantees social distancing of no less than (one and a half meters), making sure to leave the same distance between passengers while transporting to and from airplanes when using the corridors or buses.
  • The staff and crew of the airplane must reduce personal contact with passengers, wear a mask and gloves when interacting with them, and adhere to social distancing.
  • Urge passengers to use electronic means of payment and avoid paper and coins in restaurants and the ticket-buying area as much as possible.
  • All airport workers must wear cloth masks or what covers the nose and mouth when dealing with passengers, and sterilize hands after dealing with passports and documents that belong to them. The fingerprint device must be sterilized after each passenger.
  • Urge passengers to disinfect hands with sterilizer after taking a fingerprint at passports counters.
  • Environmental surfaces such as check-in platforms, reception or waiting areas for passengers, and fingerprint devices in passport counters must be disinfected every two hours with disinfectants approved by the Food and Drug Authority (sodium hypochlorite), along with following the instructions shown on the packages with an emphasis on places where there is a high possibility of contact such as, door handles, dining tables, seat cushions, elevator switches, etc.
  • Dirt should be removed with soap and water before disinfection of surfaces. Airplanes that have been used must be completely and continuously disinfected and sterilized after their arrival, including passenger seats, seat belts, dining tables, restrooms, and luggage lockers .
  • Buses and corridors designated to transport passengers to and from airplanes must be periodically disinfected.
  • Ensure that the toilets are disinfected every two hours with disinfectants approved by the Food and Drug Authority. It is preferable to disinfect the toilets in airplanes after each use.
  • A schedule of disinfection times for surfaces and toilets should be kept.
  • It is preferable to have self-operating doors, especially at terminal entrances, as well as self-operating taps in the toilets to reduce the possibility of contact and disease transmission.
  • Disposable eating utensils must be used when serving food on airplanes and in airport lounges.
  • Ensure good ventilation in all places, especially gathering places, and reduce the temperature in airport lounges in general and in airplanes in particular. It is preferable to provide the airport lounges and airplanes with the necessary equipment to monitor and measure air quality if possible.
  • Air filters for ventilators, especially air conditioners, must be changed or cleaned periodically.
  • Allow restaurants and prayer places to open while following preventive protocols.
  • Duty free shops allowed to open with an emphasis on sterilizing items periodically and providing sterilizers in visible places of the shops if possible.
  • Eliminate items that employees might share, such as pens, papers, water coolers, tea and coffee making facilities, etc.
  • Interactive screens, boarding pass extraction screens or display touch screens for passengers should be reduced. The fingerprint machine for recording attendance of personnel must be stopped.
  • It is preferable to have a waste no-touch bin, and waste must be disposed of continuously.
  • Reduce the number of passengers inside buses and maintain physical distance between them while transporting to and from airplanes.
  • Supervisors must organize passengers waiting at check-in counters, passport counters, luggage inspection and receiving, and restaurants by placing visible signs or stickers on the floor to ensure a distance of one and a half meters between individuals.
  • Determine the number of people using elevators by leaving the recommended physical distance (one and a half meters).
  • Use signs that guarantee a distance of one and a half meters between individuals in elevators or normal stairs.
Inside the Terminal – Staff
  • All staff must wear fabric masks or what covers the nose and mouth at all times during work and avoid touching the mouth, nose and eyes while wearing gloves.
  • Require employees, including customer service employees, to adhere to preventive hygiene practices (such as using disinfectants and frequent hand washing).
  • Customer service employees must work from cabins or offices with an appropriate distance from passengers (for example using protective glass barriers).
  • Prevent moving between different work areas without disinfection.
Inside the Terminal – Passengers
  • All passengers must wear fabric masks or what covers nose and mouth at all times while in the terminal.
  • Consider requiring passengers to carry their luggage and personal belongings themselves at all times.
  • Passengers who have a high temperature or respiratory symptoms should be prevented from leaving the airport or plane. Take their data and report them immediately to the Epidemiological Monitoring Center, or call 937 to obtain the required directions to transfer the case to hospital.

The Plane

On Board
  • Maintain the recommended social distance (one and a half meters] between passengers at all times and consider allocating some seats (such as the last three rows) as a quarantine area to deal with potential emergencies during the flight.
  • Allow families to sit together and reserve seats in advance.
  • Allow meals during flights.
  • Allow air sales in the plane.
  • Standard cleaning and disinfection procedures should be applied to the passenger cabin after every flight.
  • Disinfect toilets after every use and provide hygienic disposable seat covers.
  • Remove all hard book copies and journals except for the emesis bag to be replaced on every flight.
  • The prayer area in the plane, if any, must be closed.
  • It is preferred to prepare an isolation place for suspected cases.
Passengers
  • Provide personal hygiene tools (such as wet wipes, sanitary sheets, face masks made of cloth and sterilizers) for each passenger.
  • All passengers are required to wear a face mask before boarding the plane and at all times during the flight.
  • Set appropriate legislation for passengers who have a high temperature or respiratory symptoms, and prevent them from leaving the airport or plane. Take their data and report them immediately to the Epidemiological Monitoring Center or call 937 to obtain the required directions to transfer the case to hospital.
Airplane Crew Members
  • Crew members must disinfect their hands before providing services to passengers.
  • All crew members must wear gloves and fabric masks or what covers the nose and mouth at all times during work, and avoid touching the mouth, nose and eyes while wearing gloves.
  • Report cases among the staff and crew of the airplane that have high fever or respiratory symptoms (cough or shortness of breath) and are suspected of having Covid-19 according to the standards approved in “The Guidelines for the Emerging Corona Disease Covid-19”. Record their data and report them immediately to the Epidemiological Monitoring Center at the airport, or call 937 to obtain the required directions to transfer the case to hospital.
  • Follow the instructions of the Ministry of Health regarding people coming from outside the Kingdom of Saudi Arabia.

Tracking and Reporting

  • Prepare a detailed daily record of employees’ previous travel trips and their health status, including the list of employees who are in quarantine.
  • Prepare a list of employees who work together and their work shifts and dates. It is preferable to select the cabin crew and reduce switching between them as much as possible.
  • Classify health risks by conducting home surveys [They can be found on the official website of the Ministry of Health].
  • Follow the instructions of the Ministry of Health and the relevant authorities regarding Covid-19 before allowing any of the employees to resume work (including employees coming back from travel).
  • Ensure that temperature examination is carried out and the concerned authorities are informed about any cases whose temperature exceeds [38 ° C] for an employee, passenger or crew member. Ensure that the case is isolated until referring it to the health care facility.
  • Ask all employees to apply self-isolation in case they show any symptoms of Covid-19.
  • In the event of a positive case of Covid-19, the Ministry of Health must be notified immediately, and the Ministry of Health directions must be followed regarding testing, tracking, and isolation of cases.
  • In the event of a suspected infection on an upcoming international or domestic flight, the case must be isolated if possible. Ensure that masks are worn by the case, passengers and crew, and coordinate in advance with airport staff and the epidemiological control center in order to complete arrival procedures and take the

Communication and Implementation

  • Display disinfection best practices on screens inside airplane and in terminals (such as disinfecting passenger seats and toilets before and after use).
  • Ban magazines and newspapers on the plane.
  • Use digital channels (such as social media, phone applications, and text messages) and other channels (such as placing posters inside the plane and in the stations) to raise awareness among employees, passengers and crew members about Covid-19 in alignment with the directives of the Ministry of Health.
  • Appoint protocol managers to ensure that established protocols issued by the competent authorities are followed.
  • Provide clients and employees with directions on sanitizing their hands before and after using shared facilities.
  • Conduct mandatory health and safety trainings on COVID-19 for all employees and crew.
Appendix (1): Groups at higher risk of infection