Electricity Protocols

Professionals & Health Workers

The environment

  • Prevent employees at high risk of infection (as per the definition attached in Appendix No. 1) from coming to work and oblige them to work remotely from home.
  • Apply flexible working hours (the allowed period at the beginning and at the end of work hours) in the main centers and non-critical work, to reduce the number employees working at the same time, and thus reduce crowding in parking lots, elevators and entrances.
  • Enable remote work and harness all capabilities in the technical and digital transformation field so that employees can do their work to the fullest, for example: access to the internal network, e-mail accounts on mobile, provision of laptops, increasing the capacities of Internet circuits.
  • Limit face to face meetings and hold virtual online meetings by using programs specialized for working remotely.
  • Periodically sterilize all facilities, equipment, and vehicles.
  • Suspend working and training tasks, organizing conferences and participating in events, and replace them by activating remote training.
  • Organize customers entry to customers services offices, and apply screening and measure their temperature, also organize the waiting area, while maintain a distance of one and a half meters. Also, ensure to provide hand sanitizers, and requiring them to sanitize their hands, wear medical or cloth masks or wherever covers the mouth and nose, and put glass barriers for protection between the employee and the customer.
  • Maintain physical distancing of at least one and a half meters between employees, between offices and inside the elevators. Place indicative floor stickers for the correct standing spots, and educate employees and their families on the importance of physical distancing to reduce the risk of infection with the COVID-19.
  • Open gathering places (restaurants, company clubs, prayer areas).
  • Open all private doors inside the facility buildings to avoid contact.
  • Provide sterilizers and masks or what covers the nose and mouth for employees, and keep a good stock of them in the warehouse.
  • Rely on personal transporting methods and reduce use of public transportation while maintaining distance in case they are used.


  • Form a team of occupational health specialists to follow up confirmed and suspected cases inside the facility, and to directly coordinate with the Ministry of Health.
  • A daily check-up must be made at the entrance. Form rapid intervention teams in case an employee or contractor is suspected, and take the necessary measures.
  • All employees should sign the pledge document and commit to instructions, the application of precautionary measures, and disclosure in case of being infected with COVID-19 or coming in contact with an infected person, as well as commitment to curfew permits and not to misuse them.
  • Visit the contractors’ labor accommodation to ensure that all precautionary measures are applied, and the contractor is adhering to them.
  • Execute a number of hypothetical experiments that simulate the shortage of human resources due to the Corona pandemic in all its sites, to check on business continuity in emergency cases, and to ensure that emergency plans are activated at each site. The facility should evaluate these experiences and hypotheses to ensure rapid response and reduce impact in real cases.
  • Raise the level of monitoring at the establishments for network components and systems, and increase the licenses for dual identification to cover the high demand for remote work services.
  • Issue travel permits for employees and contractors affiliated with the facility, in coordination with the Ministry of Energy and the Ministry of Interior, for those whose work requires this.


  • With the continuous screening and isolation procedures that occur according to the approved protocols, (Tawakkalna) application is used to ensure the employee’s health status concerning COVID-19 disease. If the employee’s status is positive or in contact with a positive case, all this will appear at the application, will not be allowed to enter the workplace.
  • The employee can return to work after he completely recovers and checking that by updating his status in the Tawakkalna application.
  • Ensure that a temperature check is performed, and the competent authorities are informed about any cases whose temperature exceeds about any cases whose temperature exceeds [38 Celsius degrees]. The case must be isolated until referring it to a health care facility.
  • In the event of a confirmed infection of COVID-19, the Ministry of Health must be notified immediately, and the Ministry of Health’s instructions should be followed regarding testing, tracking and isolation of suspected cases.


  • Place instructional panels at the entrances to raise awareness about the symptoms of COVID-19 and to clarify the procedures to be followed when symptoms are present, such as calling the Ministry of Health through the number 937.
  • Use all the facility’s internal and external channels and platforms to raise awareness of the risks of COVID-19.
  • Assign several channels to communicate with employees, to receive their reports, answer their questions and inquiries, and morally support them to confront this pandemic such as, e-mail, call center (444), and the facility’s internal website on the intranet.
Appendix (1): Groups at higher risk of infection