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Home Delivery Services Protocols

Professionals & Health Workers

Requirements for Delivery Carrier

  • Wear a fabric face mask or cover the nose and mouth during the delivery process.
  • Emphasize the sanitation of cars, the cleanliness of drivers and their general appearance.
  • Check (temperature) for all delivery carriers daily.
  • Direct carriers to stop working if any symptoms appear.
  • Washing hands or using sanitizers before, during, and after the process of picking up and delivering orders must be mandatory.

Requirements from the Food Establishment

  • Tools used in the delivery process must be sterilized after each operation (bags used in the delivery, payment devices, and others).
  • Separate and pack food items with different elements and characteristics.
  • Offer drinks in cans instead of cups.
  • Pack the order tightly and securely, and place an adhesive sealing on it.

Requirements for Consumer Delivery

  • Prevent handshakes when handing out orders.
  • Urge customers to not accept the order if it is not sealed or appears to be open.
  • Encourage electronic methods of payment and explain it to clients before completing the order
  • The customer should dispose of the packaging bag in a healthy and safe manner immediately.
Appendix (1): Groups at higher risk of infection