Inter-City Bus Protocols


Prevention and reporting:

  • Workers and customers will no longer need to practice social distancing in all places (indoor and outdoor areas) in all activities and events.
  • Wearing mask is not required in outdoor or indoor areas, but it is recommended to wear it indoors.
  • Holding meetings and events are allowed while adhering to their protocols.


Requirements regarding the bus station:

It is recommended to follow the next instructions:

  • Bus stops must be included in the protocols, while adhering to the following precautionary measures:
    1. Provide hand sanitizers in closed stops.
    2. Disinfect of stations regularly.
  • Only passengers with seat tickets are allowed to board the bus and prevent ticket purchases upon boarding.
  • Encourage the use of electronic payment methods (such as: online, card and smartphone payment options).
  • Use mechanisms to verify tickets without direct contact (such as: infrared or QR code scanners).
  • Provide hand sanitizers and sanitary papers on counters and at entrances.
  • Periodically, disinfect of embarkation and disembarkation points (ex: once a day).
  • Allow the using of public areas at the stations (such as: lounges, and canteens) with following the protocols of restaurants and cafes.
  • Disinfect of materials and rooms used in the stations periodically (such as: prayer rooms, ticketing machines, bus boarding counters, and waiting areas).
  • Disinfect of toilets periodically and provide sanitary disposable seat covers.
  • Use waste bins that work without touch.


Requirements regarding the buses:

  • Use the front door for buses to get on the bus and the back door for getting off.
  • Disinfect bus compartments and other places that people frequently touched (such as doors and handles) at the end of each trip, or if passenger causes spread of droplets (such as: sneezing, coughing without a muzzle or vomiting).
  • It is recommended to prevent passengers from standing inside the bus.



  • Distribute the awareness brochures issued by the Ministry of Health and the Public Health Authority, about the following:
    1. Methods of disease transmission and prevention.
    2. Washing hands and avoiding touching the eyes, nose and mouth before washing hands, with paying attention to personal and health care.
    3. Follow the etiquette of sneezing and coughing (use a tissue and dispose it as soon as possible, use the elbow by bending the arm).



  • It is recommended to appoint protocol supervisors to ensure that the established protocols issued by the competent authorities are followed.
  • It is recommended to conduct mandatory training about health and safety regarding COVID-19 for all employees and drivers.