Jazan and Farasan ferries protocols for transporting passengers and goods

Entering must be limited to fully vaccinated individuals according to the health status in Tawakkalna application (Immune), except for the groups who are not obligated to take the vaccine as appears in Tawakkalna application.

  • The health status in Tawakkalna is automatically verified by obliging visitors to scan the code that assigned for the automated health status verification permits before entering.
  • Place that code at the entrances, with considering their spacing to ensure that there is no crowding.
  • Assign employees at the entrances to ensure that visitors complete the process of scanning that code before entering.


Ferry lounges

General points

  • Encourage online booking for ferries and cars.
  • Using floor stickers to direct and maintain social distancing (of one and a half meters) and prevent crowding (at the embarkation and disembarkation points, at entrances and exits, and at security checkpoints).
  • Provide hand sanitizers and sanitary papers at the reception desks and at the entrances.
  • Prevent crew staff or passengers who show flu-like symptoms [fever and coughing, runny nose and sore throat] from entering the stations, and they must commit to the self-isolation.
  • Encourage employees at highest risk (according to Appendix A) to work remotely from home.


While in the passenger lounge

  • Close unnecessary public areas in the stations such as (smoking rooms).
  • Allow to open lounges, canteens and restaurants and follow the restaurants protocols.
  • Restrict meetings and gatherings [follow social sector protocols].
  • Disinfecting shared materials at the arrival and departure terminals periodically and between different shifts (such as ticketing machines, reception desks, ferry rides, and waiting areas)
  • Disinfect toilets at least once a day and provide sanitary disposable seat covers.
  • Provide no-touch waste bins.
  • Provide an adequate, appropriate and equipped isolation rooms in the passenger lounges (in compliance with authorities’ directions) for cases that show symptoms [whose temperature exceeds 38 degrees Celsius].
  • Consider conducting an extensive disinfection of lounges and ferries in case a staff member or passenger has confirmed infection of Covid-19 disease, and oblige all employees who were in contact with the infected case to self-quarantine [according to the instructions of the Ministry of Health]


While crew are in the lounges and ferries

  • All staff members must wear gloves and fabric masks or whatever covers the nose and the mouth at all times during work and avoid touching the mouth, nose and eyes while wearing gloves.
  • Oblige employees to follow the preventive hygiene practices (such as using sterilizers and frequent hand washing).
  • Customer service staff should work from cabins or offices separated by an appropriate distance from passengers (for example using protective glass barriers).
  • Reduce the number of field personnel to those working in basic services and operations only, and encourage remote work.
  • Prevent moving between different work areas without disinfection.


While passengers are in the lounges and ferries

  • All passengers must wear fabric masks or whatever covers the nose and the mouth at all times while in the lounge and ferry.
  • Consider requiring passengers to carry their luggage and personal items themselves at all times.



Embarking and disembarking the ferry

  • Ensure that passengers maintain the recommended social distancing (one and a half meters) at all times when getting on or getting off the ferry.
  • Use tickets verifying methods without contact (such as infrared or QR code scanners).


on the Ferries

  • It is allowed to use the full capacity of the ferries (100%) and it is not necessary to leave an empty seat between each passenger and the other, with an emphasis on the obligation to wear a mask and ensure that everyone is fully vaccinated with two doses.
  • Disinfect ferry compartments and outdoor places that people share (such as doors and handles) [at the beginning and end of each trip, or if a passenger causes to spread any fluid mist inside the ferry (such as sneezing or coughing without a mask or vomiting)].
  • Suspend work on the ferry until complete disinfection in the event that a passenger is confirmed to have COVID-19 [according to the instructions of the Ministry of Health].
  • Provide hand sanitizers and sanitary papers in the passenger compartment.



  • Allow passengers with seat tickets only to get on the ferry, and do not allow individuals to stand inside the ferry.
  • Consider requiring passengers to personally carry their luggage and personal items while getting on the ferry (if applicable).
  • All passengers are required to wear fabric masks or whatever covers the nose and the mouth inside the ferry.


Ferry crew

  • The ferry crew must wear face masks while working, and avoid touching the mouth, nose and eyes.


Tracking and reporting

  • With the continuous screening and isolation procedures that occur according to the approved protocols, (Tawakkalna) application is used to ensure the employee’s health status concerning COVID-19 disease. If the employee’s status is positive or in contact with a positive case, all this will appear at the application, will not be allowed to enter the workplace.
  • The employee can return to work after he completely recovers and checking that by updating his status in Tawakkalna application.
  • Follow the instructions of the Ministry of Health and relevant authorities regarding COVID-19 before allowing any employees to resume work (including employees returning from travel).
  • Employees who developed COVID-19 symptoms should commit to self-isolation.
  • If a positive infection of COVID-19 registered, the Ministry of Health must be notified immediately, and Ministry of Health instructions must be followed regarding testing, tracking, and isolation of suspected cases.
  • Prepare a detailed periodic record of employees’ previous travel trips and their health status, including the list of employees who are in quarantine.
  • Prepare a list of employees who work together, their working periods and dates.



  • Appoint a director or administrator for protocols to ensure that the established protocols issued by the competent authorities are followed.
  • Provide directions to clients and staff on sanitizing their hands before and after boarding and disembarking ferries.
  • Conduct mandatory health and safety training regarding COVID-19 for all ferry crew and staff.
  • Use digital channels (such as social media, phone applications, text messages, digital billboards), and other channels (such as placing posters inside the ferry and in passenger lounges) to raise awareness of employees, passengers and ferry crews about COVID-19, in line with directives of the Ministry of Health.