- Using online booking for ferries and cars is encouraged.
- Using floor stickers to direct and maintain social distancing (for a distance of one and a half meters) and prevent crowding (such as at the embarkation and disembarkation points, at entrances and exits, and at security checkpoints).
- Checking temperature at the entrance gate while in the port.
- Provide hand sanitizers and sanitary papers at the reception desks and at the entrances.
- Prevent passengers who show symptoms [sneezing and coughing, or whose temperature is over 38 degrees Celsius] from entering the stations.
- Ferry crew and staff showing symptoms [sneezing and coughing, or those with a temperature over 38 ° C] should be isolated and prohibited from work.
- Encourage employees at highest risk (according to Appendix A) to work remotely from home.
While in the passenger lounge
- Close unnecessary public areas in the stations such as (smoking rooms).
- Allow lounges, canteens and restaurants to open and insure to follow the restaurants protocols.
- Restrict meetings and gatherings [following social sector protocols].
- Disinfecting shared materials at the arrival and departure terminals periodically and between different shifts (such as ticketing machines, reception desks, ferry rides, and waiting areas)
- Disinfect toilets at least once a day and provide sanitary disposable seat covers.
- Provide no-touch waste bins.
- Provide an adequate, appropriate and equipped isolation rooms in the passenger lounges (in compliance with authorities’ directions) for cases that show symptoms [whose temperature exceeds 38 degrees Celsius].
- Consider conducting an extensive disinfection of lounges and ferries in case a staff member or passenger has confirmed infection of Covid-19 disease, and oblige all employees who were in contact with the infected case to self-quarantine [according to the instructions of the Ministry of Health]
While crew are in the lounges and ferries
- All staff members must wear gloves and fabric masks or whatever covers the nose and the mouth at all times during work and avoid touching the mouth, nose and eyes while wearing gloves.
- Obligating employees and customer service staff to adhere to preventive hygiene practices (such as using sterilizers and frequent hand washing).
- Customer service staff should work from cabins or offices separated by an appropriate distance from passengers (for example using protective glass barriers).
- Reduce the number of field personnel to those working in basic services and operations only, and encourage remote work.
- Prevent moving between different work areas without disinfection.
While passengers are in the lounges and ferries
- All passengers must wear fabric masks or whatever covers the nose and the mouth at all times while in the lounge and ferry.
- Consider requiring passengers to carry their luggage and personal items themselves at all times.
Embarking and disembarking the ferry
- Ensure that passengers maintain the recommended physical distance (one and a half meters) at all times when getting on or getting off the ferry.
- Use floor stickers to direct and maintain physical distance (one and a half meters) and prevent crowding in places such as : (inside the ferry, while embarking and disembarking, and in the waiting areas).
- Use tickets verifying methods without contact (such as infrared or QR code scanners).
on the Ferries
- The number of passengers must not exceed 50% of the total capacity of the ferry, leaving an empty seat at least between one passenger and the other, and the possibility of reserving \ seats in advance and sitting together for the same family.
- Disinfect ferry compartments and outdoor places that people share (such as doors and handles) [at the beginning and end of each trip, or if a passenger causes to spread any fluid mist inside the ferry (such as sneezing or coughing without a mask or vomiting)].
- Suspend work on the ferry until complete disinfection in the event that a passenger is confirmed to have COVID-19 [according to the instructions of the Ministry of Health].
- Provide hand sanitizers and sanitary papers in the passenger compartment.
- Allow passengers with seat tickets only to get on the ferry, and do not allow individuals to stand inside the ferry.
- Consider requiring passengers to personally carry their luggage and personal items while getting on the ferry (if applicable).
- All passengers are required to wear fabric masks or whatever covers the nose and the mouth inside the ferry.
- The ferry crew must wear face masks while working, and avoid touching the mouth, nose and eyes.
Tracking and reporting
- With the continuous screening and isolation procedures that occur according to the approved protocols, (Tawakkalna) application is used to ensure the employee’s health status concerning COVID-19 disease. If the employee’s status is positive or in contact with a positive case, all this will appear at the application, will not be allowed to enter the workplace.
- The employee can return to work after he completely recovers and checking that by updating his status in Tawakkalna application.
- Follow instructions of the Ministry of Health and relevant authorities regarding Covid-19 disease before allowing any of the employees to resume work (including employees returning from travel).
- Ensure that temperature checking is performed, and the concerned authorities are informed about any cases whose temperature exceeds [38 degrees Celsius] for an employee, a ferry crew or a passenger, and that the case is isolated until transfer to a health care facility.
- Demand all employees to self-quarantine if any of the symptoms of Covid-19 disease show.
- In case of a positive infection of Covid-19 disease, the Ministry of Health must be notified immediately, and Ministry of Health instructions must be followed regarding testing, tracking, and isolation of suspected cases.
- Prepare a detailed periodic record of employees’ previous travel trips and their health status, including the list of employees who are in quarantine.
- Prepare a list of employees who work together, their working periods and dates.
- Appoint a director or administrator for protocols to ensure that the established protocols issued by the competent authorities are followed.
- Provide directions to clients and staff on sanitizing their hands before and after boarding or alighting off ferries.
- Conduct mandatory health and safety training on COVID-19 for all ferry crew and staff.
- Use digital channels (such as social media, phone applications, text messages, digital billboards), and other channels (such as placing posters inside the ferry and in passenger lounges) to raise awareness of employees, passengers and ferry crews about Covid-19 disease, in line with directives of the Ministry of Health.