Master Cruise Protocols

Entering must be limited to fully vaccinated individuals according to the health status in Tawakkalna application (Immune), except for the groups who are not obligated to take the vaccine as appears in Tawakkalna application.

  • The health status in Tawakkalna is automatically verified by obliging visitors to scan the code that assigned for the automated health status verification permits before entering.
  • Place that code at the entrances, with considering their spacing to ensure that there is no crowding.
  • Assign employees at the entrances to ensure that visitors complete the process of scanning that code before entering.



Environment and prevention

General regulation

  • Entering must be limited to fully vaccinated individuals according to the health status in Tawakkalna application (Immune), except for the groups who are not obligated to take the vaccine as appears in Tawakkalna application.
  • Cancel the social distancing and allow using the full capacity.



Regarding public places and their health requirements:

  • They are the places that are not closed and not surrounded by borders such as public parks and sidewalks (walking paths) that are open to all and without entry requirements or arrangements from an organized or supervisory body.
  • This does not include stadiums, events, large events and the like, or that are designated to host (500) people at the same time or more, where the attendees are obliged to wear mask.
  • The protocols of quarantine and institutional isolation (in tourist accommodation facilities) or home quarantine to prevent Covid-19 and the mechanism for dealing with arrivals from outside the Kingdom that issued by the Public Health Authority must be applied to all passengers and crew members, whether citizens or non-citizens. Please refer to the Public Health Authority website for the protocols and to know the updates at the following link: https://covid19.cdc.gov.sa/ar/travel-measures/travel-measure-arrivals/quarantine-and-institutional-isolation-protocols-ar/)


  • All employees and passengers must wear a cloth or medical mask at all times and dispose them in a proper way and in the designated place. Face masks should not be worn by the following groups:
    • Children under the age of two.
    • Anyone who has breathing difficulty.
    • Anyone who is unconscious, unable to move, or unable to remove the cloth cover without assistance.
  • When cleaning or disinfecting places inside the cruise, protective equipment such as gloves and mask must be worn and disposed of them in a proper way and in the designated place.
  • Divide passengers into groups when booking tickets. Lists should be prepared showing names and times of embarking and disembarking at the cruise in order to reduce congestion.
  • Entering must be limited to fully vaccinated individuals according to the health status in Tawakkalna application (Immune), except for the groups who are not obligated to take the vaccine as issued by the Ministry of Health or the Public Health Authority.
  • Dirt must be removed with soap and water before each disinfection process. Disinfection instructions are included in “The practical guide for cleaning and disinfecting public facilities to combat COVID-19” issued by the Public Health Authority. A designated cleaning company should take over the responsibility, train and supervise workers.
  • Surfaces must be disinfected every three hours during the work period, with a focus on frequently touched surfaces such as, reception stations, pilot cabins for yachts and ships, seats, waiting areas, door handles, dining tables, and seat cushions, etc.
  • Disinfect toilets every day with approved disinfectants. Appoint at least 2 workers for each toilet, (to prevent overcrowding) and to clean the toilets continuously.
  • A schedule of disinfection times for surfaces and toilets should be kept.
  • Hand sanitizers should be distributed and placed in visible locations, in gathering areas, corridors and restrooms.
  • Standard cleaning and disinfection procedures should be applied for the entire cruise after each trip and the instructions in “The Practical Cleaning and Disinfection Manual” should be followed.
  • Ensure good ventilation.
  • Air filters for ventilation devices, especially air conditioners, must be changed or cleaned periodically, as required by the maintenance company.
  • Provide waste bins that work without touch. The waste must be disposed of continuously.
  • Disinfect interactive or touch-based screens continuously and provide disinfectant wipes near them.
  • Remove all printed and paper magazines.
  • The cruise reservation system must be activated through websites, phone lines and other means to ensure that passengers are not crowded at the reservation office. Passengers must be made aware in advance of the nature of the disease, ways of its transmission and the prevention ways
  • Increase the number of health staff inside the cruise to ensure the capability of dealing with disease outbreak events.
  • Ensure that there is an adequate supply of personal protection equipment to ensure the safety of all health personnel.
  • Libraries should be closed, if any, and reading should be limited to electronic books only.


Regarding hotel services

  • Hotels are allowed to accommodate to their entire capacity.
  • Suspected cases should have a designated elevator.
  • Baggage trolleys must be disinfected continuously after every use.
  • Hotels must apply tourist accommodation protocols.


Regarding restaurants, cafes and buffets

  • Emphasis on washing hands routinely and repeatedly for at least 40 seconds each time at least during work shifts, either by using water, or in the absence of soap and water using an alcohol-based hand sanitizer for no less than 20 seconds, especially at the following times:
    • Before starting food preparation.
    • Before serving food to customers.
    • After using the bathroom.
    • After being in contact with body fluids and secretions.
    • After direct contact with co-workers or passengers.
    • After coming in contact with potentially contaminated items (such as gloves, clothing, masks, and trash).
    • Immediately after removing gloves or masks.
    • For customers and employees upon entering the restaurant.
  • It is allowed to use food menus (whether plastic, paper or electronic touch screens) or use barcode scanners to obtain the menu items via mobile phones in order to reduce touching by passengers.
  • Clean utensils well and make sure to disinfect them with an approved disinfectant and dry them before reusing them for serving or cooking food.
  • It is allowed to use tablecloths with an emphasis on changing and cleaning them after each use.
  • Provide single-use personal protective equipment for workers such as cloth masks, hair nets and gowns.
  • Personnel working in high-risk sections such as cooking, food production and beverage preparation should routinely wear personal protective equipment and change them frequently.
  • Tissue paper should be distributed and placed on all tables.
  • Please refer to “The guide for restaurants and cafes” issued by the Public Health Authority.




Regarding children’s play area

  • The child’s movement from one play area to another should be under the supervision of an adult or responsible employee.
  • Entertainment venues protocols should be applied.





Regarding open and closed entertainment places and cinemas

  • Visiting entertainment places must be in advance booking through an application supervised by the responsible agency, to reduce crowding and facilitate the organization.
  • Allocate some entrances and exits and assign employees, who have experience in dealing with such situation, at the doors to facilitate entry and exit process of visitors, prevent crowding.
  • Please refer to the entertainment venues protocols that issued by Public Health Authority – Weqaya.




Regarding sports and games

  • Certain entrances and exits must be designated with organizers placed at the doors to manage the entry and exit process of visitors, prevent crowding, and ensure that there are spaces between them. It is preferable that the organizers have experience in dealing with such situations.
  • Sports and game equipment that are used by passengers (such as: skateboards, sliding on the rope, bowling, electronic and simulation games) must be disinfected periodically after each use.
  • It is prevented to use frequent use and non-disinfectable games such as card games. It is allowed to use the single-use cards if available.
  • Please refer to “The guide for training and gyms” and “Marine activities guide” issued by the Public Health Authority.



Regarding shops and malls

  • Disinfect trolleys and shopping baskets after each use (if any).
  • Allow in-store good to be tested such as perfumes and food tastings, except for clothing. The fitting room must be kept closed.
  • Please refer to “The guide of wholesale and retail trade stores, malls and commercial centers” issued by the Public Health Authority.



Regarding beauty salons, barber shops and spas

  • A face shield is recommended for customer service when available.
  • Employees should wear gloves when serving clients, and they must be changed after each client.
  • Disposable gowns should be used by every customer.
  • Salon workers must use single-use protective neck strip (cape) and place it around a client’s neck when cutting hair.
  • The tools used (gloves, shearing robe, etc.) must be disposed of immediately after each client in a sealed container.
  • New shaving and cutting tools such as combs, razors, etc. must be used for each client.
  • If there is a need to wash a client’s head, the worker must adhere to wearing the necessary protection equipment such as masks and face shields, and put a clean, single-use towel on the client’s face to protect the mouth, nose and eyes.
  • It is recommended to provide the service to the client by one worker, and to prevent rotation in providing the service by more than one worker.
  • All bowls, hoses, spray nozzles, styling tools, hair dryers, foam handles, chairs for washing, dyeing, cutting, or caring for nails and skin, armrests and massage panels should be cleaned and disinfected.
  • All reusable items should be cleaned, disinfected and stored in a sealed airtight container.
  • All appliances, caps, scissors, scissors protectors, hair beans, hair rollers, combs, brushes, tool trolleys, and any other items used for client service should be cleaned and disinfected.
  • Ensure that all products such as lotions, creams, waxes, and scrubs are placed in a sealed container after use.
  • Allow all services for massages and saunas.
  • It is allowed to provide moroccan bath services with the importance of disinfecting the bathroom after each use and wearing professional protective equipment such as a face shield, protective glasses, a cloth or medical mask, and a plastic robe.
  • Please refer to “the Guide of beauty salons and men’s barber shops” and “the guide for massages activities and saunas” issued by the Public Health Authority.



Reporting and monitoring symptoms

  • With the continuous screening and isolation procedures that occur according to the approved protocols, (Tawakkalna) application is used to ensure the employee’s health status concerning COVID-19 disease. If the employee’s status is positive or in contact with a positive case, all this will appear at the application, will not be allowed to enter the workplace.
  • The employee can return to work after he completely recovers and checking that by updating his status in Tawakkalna application.
  • The temperature of employees and workers should be checked on a daily basis.
  • Prepare rooms to isolate suspected cases from employees or passengers inside the cruise, so that communication with the competent authorities is made and the necessary procedures are taken.
  • Staff and passengers must disclose if they experience respiratory symptoms or a fever.
  • Cases with respiratory symptoms or high temperature should be prevented from getting on the cruise.
  • Suspected cases of workers should be prevented from working and should be sent to the clinic to assess their health condition and isolate them.
  • If a confirmed case is registered among employee, the procedures and precautions mentioned in “The manual for dealing with suspected or confirmed cases of COVID-19” issued by the Public Health Authority must be applied at the workplace.
  • It is necessary to cooperate with the Ministry of Tourism with regard to foreign workers who do not have entry visas to the Kingdom of Saudi Arabia and whose health condition requires treatment inside the Kingdom and the provision of medical insurance and medical care for them as deemed necessary by the competent authorities.
  • The ship must remain in port for thorough cleaning and disinfection.



Awareness and communication

  • Post awareness posters in all entrances, near ticketing venues, and on visible places, to be written in different languages, and to include the following:
    • Methods of disease spread and prevention.
    • Awareness of washing hands and avoiding touching the eyes, nose and mouth before washing hands, and urging attention to personal care and health care.
    • Follow the etiquette of sneezing and coughing (use the tissue and dispose of it as soon as possible and use the elbow by bending the arm).
  • Spreading the culture of the proper use of alcohol-based hand sanitizer among staff and passengers.
  • Encouraging the elderly and people with chronic conditions to avoid traveling.