Master Cruise Protocols

Professionals & Health Workers

Environment, prevention, social distancing

General controls

  • All employees and passengers must wear a cloth or medical mask at all times and dispose of them in a proper way and in the designated place. Face masks should not be worn by the following groups:
    • Children under the age of two.
    • Anyone who has breathing difficulty.
    • Anyone who is unconscious, unable to move, or unable to remove the cloth cover without assistance.
  • When cleaning or disinfecting places inside the cruise, protective equipment such as gloves and masks must be worn, and they must be disposed in a proper way and in the designated place.
    Supervisors should be assigned to organize the waiting area of passengers by placing visible signs or stickers on the ground to ensure social distancing of one and a half meters between individuals in different places, such as:

    • Entrances.
    • Baggage inspection and collection places.
    • Hotel reception area.
    • Restaurants.
    • Prayer spaces.
    • Various entertainment venues.
  • Divide passengers into groups when booking tickets. Lists should be prepared showing names and times of embarking and disembarking at the cruise in order to reduce congestion.
  • Capacity must be reduced by half in all facilities, except in hotel rooms, or wherever social distancing of no less than one and a half meters is guaranteed between individuals.
  • Limit the number of people allowed to use the elevator at the same time to avoid congestion while maintaining a distance of one and a half meters between each person. All elevator users must wear masks.
  • Dirt must be removed with soap and water before each disinfection process. Disinfection instructions are included in “The practical guide for cleaning and disinfecting public facilities to combat Covid-19 infection” issued by the Saudi Center for Disease Prevention and Control. A designated cleaning company should take over the responsibility, train, and supervise workers.
  • Surfaces must be disinfected every three hours and after each use during the work period, with a focus on places where there is a high potential for contact such as, reception stations, pilot cabins for yachts and ships, seats, waiting areas, door handles, dining tables, and seat cushions, etc.
  • Care must be taken to disinfect toilets every day with approved disinfectants. Appoint at least 2 workers for each toilet, (to prevent overcrowding) and to clean the toilets continuously.
  • A schedule of disinfection times for surfaces and toilets should be kept.
  • Hand sanitizers should be distributed and placed in visible locations, in gathering areas, corridors, and restrooms.
  • Standard cleaning and disinfection procedures should be applied for the entire cruise after each trip and the instructions in “The Practical Cleaning and Disinfection Manual” should be followed.
  • Ensure good ventilation.
  • Air filters for ventilation devices, especially air conditioners, must be changed or cleaned periodically, as required by the maintenance company.
  • Provide waste bins that work without touch. The waste must be disposed of continuously.
  • Disinfect interactive or touch-based screens continuously and provide disinfectant wipes near them.
  • Remove all hard copies and paper magazines.
  • The cruise reservation system must be activated through websites, phone lines, and other means to ensure that passengers are not crowded at the reservation office. Passengers must be made aware in advance of the nature of the disease, ways of its transmission, and ways of its prevention
  • Increase the number of health staff inside the cruise to ensure the capability of dealing with disease outbreak events.
  • Ensure that there is an adequate supply of personal protection equipment to ensure the safety of all health personnel.
  • Libraries should be closed if any, and reading should be limited to electronic books only.

For tourist accommodations and hotel services

  • Hotels are allowed to accommodate to their entire capacity.
  • Suspected cases should have a designated elevator.
  • Baggage trolleys must be disinfected continuously after every use.
  • Hotels must apply hotel health protocols.

For restaurants, cafes, and buffets

  • Emphasis on washing hands routinely and repeatedly for at least 40 seconds each time at least during work shifts, either by using water or in the absence of soap and water using an alcohol-based hand sanitizer for a period of no less than 20 seconds, especially at the following times:
    • Before starting food preparation.
    • Before serving food to customers.
    • After using the bathroom.
    • After coming in contact with body fluids and secretions.
    • After direct contact with co-workers or passengers.
    • After coming in contact with potentially contaminated items (such as gloves, clothing, masks, and trash).
    • Immediately after removing gloves or masks.
    • For customers and employees upon entering the restaurant.
  • It is allowed to use food menus (whether plastic, paper or electronic touch screens) or use barcode scanners to obtain the menu items via mobile phones in order to reduce touching by passengers.
  • Clean utensils well and make sure to disinfect them with an approved disinfectant and dry them before reusing them for serving or cooking food.
  • It is allowed to use tablecloths with an emphasis on changing and cleaning them after each use.
  • Providing single-use personal protective equipment for workers such as cloth masks, hair nets, and gowns.
  • Personnel working in high-risk sections such as cooking, food production, and beverage preparation should routinely wear personal protective equipment and change them frequently.
  • Tissue paper should be distributed and placed on all tables.
  • Apply social distancing in the restaurant (between tables, places to receive orders, and waiting areas) to ensure a distance of one and a half meters between individuals. Members of the same family should be treated as one individual; social distancing is not required between them.
  • Redistribute food preparation and processing areas to ensure social distancing or place a barrier between food workers facing each other.
  • Reducing the number of employees in the food preparation area and prevent employee overcrowding.
  • Organize the work of employees by grouping them into work teams and distributing them in shifts to reduce direct contact between groups.
  • Please refer to “The guide for restaurants and cafes” issued by the Saudi Center for Disease Prevention and Control.

For children’s play area

  • Certain entrances and exits must be designated, with organizers placed at the doors, for entry and exit process of children, prevent crowding, and ensure that social distance for at least one and half meters is maintained.
  • The child’s movement from one play area to another should be under the supervision of an adult or responsible employee.
  • The capacity of open recreational spaces must be reduced to ensure a distance of at least one and a half meters between children.
  • Entertainment protocols should be applied in relation to children’s games.

For open and closed entertainment places and cinemas

  • Chairs, seating, or standing areas must be designed to ensure social distancing of no less than one and a half meters.
  • Social distancing should be applied between the members of the musical troupe or theater group, leaving a distance of no less than one and a half meters between individuals, and reducing the number of organizers and members of the group if possible. The audience’s participation in activities and on stage must be forbidden to prevent crowding.
  • Urge visitors to use seats that did not have stickers on them that ensure a distance of at least one and a half meters between them.
  • Family members can sit together, and social distancing should be applied between them and the rest of the passengers, to ensure a distance of at least one and a half meters.
  • The capacity of the open recreational spaces must be reduced to ensure a distance of at least one and a half meters between each person to reduce congestion while placing experienced organizers to manage any congestion and ensure the organization of the place’s visitors.
  • Visiting entertainment places must be in advance reservation through an application supervised by the responsible agency, to reduce crowding and facilitate the organization.
  • Allocate some entrances and exits and assign employees, who have experience in dealing with such situation, at the doors to facilitate entry and exit process of visitors, prevent crowding.
  • It is recommended to cancel or postpone large events and activities in entertainment venues, especially those activities that are accompanied by crowding, jostling, or closeness between visitors such as musical or acrobatic performances.
  • In entertainment events such as musical or acrobatic shows, it is advised to divide the visitors into small groups to ensure social distancing at a distance of no less than one and a half to two meters.
  • Please refer to “The Ministry of Tourism guide” issued by the Saudi Center for Disease Prevention and Control.

For sports and games

  • It is preferable to visit places of games and sports activities by prior registration or reservation by visitors through an application supervised by the responsible agency to reduce crowding and large gatherings at the site and to facilitate the organization of visits.
  • Certain entrances and exits must be designated with organizers placed at the doors to manage the entry and exit process of visitors, prevent crowding, and ensure that there are spaces between them. It is preferable that the organizers have experience in dealing with such situations.
  • Sports and game equipment that are used by passengers (such as: skateboards, sliding on the rope, bowling, electronic and simulation games) must be disinfected periodically after each use.
  • The recommended social distancing distances should be applied within shared games.
  • The capacity of the sports and games area must be reduced in a way that guarantees social distancing to one and a half meters. It is preferable if the visitors are from one family or friends, and they do not exceed five people at a time, in a way that guarantees non-crowding.
  • It is prohibited to use frequent use and non-disinfectable games such as card games. It is allowed to use the single-use cards if available.
  • The recommended social distancing of one and a half to two meters should be applied in swimming pools and swimming areas.
  • Please refer to “The guide for training and gyms” and “Marine activities guide” issued by the Saudi Center for Disease Prevention and Control.

About shops and malls

  • Disinfect trolleys and shopping baskets after each use (if any).
  • Limit the number of customers in each store to ensure that the recommended social distance is applied and put-up signs that shows the customer capacity.
  • Allow in-store materials to be tried such as perfumes and food tastings, except for clothing. The dressing room must be kept closed.
  • Please refer to “The guide of wholesale and retail trade stores, malls and commercial centers” issued by the Saudi Center for Disease Prevention and Control.

About beauty salons, barber shops and spas

  • A face shield is recommended for customer service when available.
  • Gloves are preferred for workers when serving customers, and they must be changed after each client.
  • Disposable gowns should be used by every customer.
  • Salon workers must use single-use protective neck strip (cape) and place it around a client’s neck when cutting hair.
  • The tools used (gloves, shearing robe, etc.) must be disposed of immediately after each client in a sealed container.
  • New shaving and cutting tools such as combs, razors, etc. must be used for each client.
  • If there is a need to wash a client’s head, the worker must adhere to wearing the necessary protection equipment such as masks and face shields, and put a clean, single-use towel on the client’s face to protect the mouth, nose and eyes.
  • It is recommended to provide the service to the client by one worker, and to prevent rotation in providing the service by more than one worker.
  • All bowls, hoses, spray nozzles, styling tools, hair dryers, foam handles, chairs for washing, dyeing, cutting, or caring for nails and skin, armrests and massage panels should be cleaned and disinfected.
  • All reusable items should be cleaned, disinfected and stored in a sealed airtight container.
  • All appliances, caps, scissors, scissors protectors, hair beans, hair rollers, combs, brushes, tool trolleys, and any other items used for client service should be cleaned and disinfected.
  • Ensure that all products such as lotions, creams, waxes, and scrubs are placed in a sealed container after use.
  • Allow all services for massages and saunas.
  • It is allowed to provide Moroccan bath services with the importance of disinfecting the bathroom after each use and wearing professional protective equipment such as a face shield, protective glasses, a cloth or medical mask, and a plastic robe.
  • Please refer to “the Guide of beauty salons and men’s barber shops” and “the guide for massages activities and saunas” issued by the Saudi Center for Disease Prevention and Control.

Reporting and monitoring symptoms

  • The temperature of employees and workers should be checked on a daily basis.
  • A checkpoint must be set up at the main entrance and all facilities, it should include taking temperature with a device approved by the General Food and Drug Authority and asking about respiratory symptoms (coughing or shortness of breath) for all passengers of the facility.
  • Prepare rooms to isolate suspected cases of employees or passengers inside the cruise, so that communication with the competent authorities is made and the necessary procedures are taken.
  • Staff and passengers must disclose if they experience respiratory symptoms or a fever.
  • Cases with respiratory symptoms or high temperature should be prevented from getting on the cruise.
  • Suspected cases of workers should be prevented from continuing to work and should be sent to the clinic to assess their health condition and isolate them.
  • In the event that a confirmed case is registered for an employee, the procedures and precautions mentioned in “The manual for dealing with suspected or confirmed cases of Covid-19 disease” issued by the Saudi Center for Disease Prevention and Control must be applied at the workplace.
  • It is necessary to cooperate with the Ministry of Tourism with regard to foreign workers who do not have entry visas to the Kingdom of Saudi Arabia and whose health condition requires treatment inside the Kingdom and the provision of medical insurance and medical care for them as deemed necessary by the competent authorities.
  • The ship must remain in port for thorough cleaning and disinfection.
  • In the event that there is a housing for workers, it is preferable to prepare and designate an isolation room for suspected cases in the residence in order to isolate them so that competent authorities can communicate with them.

Awareness and communication

  • Post awareness posters in all entrances, near ticketing venues, and on visible places, to be written in different languages, and to include the following:
    • Methods of disease spread and prevention.
    • Awareness of washing hands and avoiding touching the eyes, nose and mouth before washing hands, and urging attention to personal care and health care.
    • Follow the etiquette of sneezing and coughing (use the tissue and dispose of it as soon as possible and use the elbow by bending the arm).
    • Spreading the culture of the correct use of alcohol-based hand sanitizer among staff and passengers.
    • Encouraging the elderly and people with chronic conditions not to travel.
Appendix (1): Groups at higher risk of infection