Protocols for Wholesale and Retail Trade Stores and Malls

Professionals & Health Workers

Last updated: 10-11-1441

ہول سیل اور ریٹیل تجارتی اسٹور، مال اور تجارتی مراکز کے لئے پروٹوکول

Working Hours

  • Work hours are according to the regulations placed prior to the Corona pandemic, unless directives are issued otherwise


  • Each customer will have his temperature taken at entrances of the facility. Customers’ whose temperature exceeds 38° Celsius will be prohibited from entering the facility.
  • Clients who do not adhere to wearing a mask or something that covers the nose and mouth will be prohibited from entering the facility.
  • Place visible floor stickers to organize queues in crowded places (such as: entrances, exits, elevators and restrooms) to ensure that there is appropriate distance maintained between customers.
  • Determining the number of customers in each store [one customer for every 9 square meters of the internal space of the store] and setting up signs showing the customer capacity the facility can absorb.

The Employees

  • Placing visible floor stickers to impose a safe distance between employees and between employees and customers in crowded workplaces (such as customer service areas).
  • Employees’ temperature will be taken daily. Employees of the facility or any 3rd party employees will be prohibited from entering the facility if their temperature exceed 38°
  • All employees must wear personal protective equipment (fabric masks or something that covers the nose and mouth) at all times during work.
  • Employees that are considered high risk (as per the definition attached in Appendix A) will be prohibited from coming to work and they will be requested to work from home.


  • Materials are allowed to be tried in store; however, fitting rooms will remain closed.

Store / Warehouse

  • Maintain the recommended social distancing parameters (one and a half meters) between customers / employees in busy areas of the store at all times (such as: entrance, customer service counters, and exits).
  • Use of floor stickers on escalators to ensure that one person uses it at a time (and there is a 6-step distance between individuals).
  • Encouraging payment through electronic points of sale (such as online payment options, bank card and smart phone).
  • Disinfect facilities and all surfaces that employees / customers touch (such as cash register counters, shelves, restrooms) at least once a day.
  • Disinfect shopping carts and shopping baskets after each use (if applicable).
  • Ensure the availability of hand sanitizers in common areas and restrooms and near doors that are used frequently, to disinfect after each use.
  • Disable all public touch screens (such as information screens).
  • Disposal of materials that employees share internally (such as: pens used to fill in worksheets, and shared devices such as drinking water devices, etc.).
  • Ensure that there are trash and garbage bins that open without the need to touch them and ensure the constant collection and disposal of waste.
  • Allow the use of parking spaces without restrictions and provide valet parking services.
  • Allow full access to the mall and its facilities, including seating areas, dining areas, prayer areas, cinemas and play areas, with the necessary health protocols applied for each facility.
  • Allow restaurants and lounges designated for food to be opened, with the requirement to abide by the protocols of restaurants and cafes.
  • Allow places for entertainment and games, including those designated for children, with the requirement to follow protocols for entertainment areas.
  • Close fitting rooms.


  • With the continuation of the screening and isolation procedures according to the approved protocols, the (Tawakkalna) application is used to ensure the health status of individuals with regard to Covid-19. The presence of any person that is positive, or anyone that was in contact with a positive case, is prohibited as indicated in the application.
  • The employee is allowed to return to work after the recovery period which can be verified by updating his status in the Tawakkalna application.
  • Provide isolation rooms in case of suspected infection with the Covid-19 virus.
  • Each employee will have his temperature measured daily. Anyone whose temperature exceeds 38° Celsius will be prohibited from entering the workplace, and that employee must adhere to home quarantine and must be notified of the importance of seeing a doctor and providing a doctor’s note.
  • In the event that a confirmed case is registered among the employees, the protocols approved by Weqaya, Saudi Center for Disease Control and Prevention and the Ministry of Health, must be applied.
  • According to the directions of the country, the (Tawakkalna) application is used to verify the health status of individuals (employees and guests) with regard to Covid-19 virus. Accordingly, the presence of any person with a positive condition, or any person that has been in contact with a positive case, must be prevented as indicated in the application.

Awareness and Implementation of Regulations

  • Educating customers and employees to adhere to the updated safety instructions (such as: social distancing, hand washing, and surface disinfection).
  • Placing a sign that includes violation scenarios at the entrance of the facility.
  • Appointing a protocol manager and directing the Security and Safety Department (if any) to support him with security guards or employees at entrances, exits and inside the center to ensure that the established protocols are followed. Small facilities such as grocery stores and supply stores can allocate one worker from the same store to regulate entry and prevent crowding.
  • Dedicating a channel such as: e-mail, social media account or a phone number, to receive opinions and feedback from customers and employees to report a breach of the protocol or to put forward new ideas.

Appendix (A): People that are at a higher risk of contracting the virus


Health Protocols for suspending attendance at workplaces to be attached to a medical report during the Covid-19 pandemic
Health Restriction Description
Those above the age of 65
Chronic lung disease, or severe asthma Those who have been admitted to the hospital at least once in the past six months.
Chronic Heart Disease 1. Myocardial insufficiency.

2. Coronary artery disease with a single cardiac episode in the past year.

Hereditary immunodeficiency
Acquired immunodeficiency 1. Acquired immunodeficiency.

2. The use of immunosuppressive drugs.

3. Use of cancer treatment drugs.

Obesity BMI> 40
Chronic medical conditions 1. Uncontrolled diabetes, which required admission at least once in the past six months.

2. High blood pressure disease, which required admission at least once in the past six months

3. Renal failure (dialysis).

4. Liver cirrhosis.