Public Sector Protocols

Professionals & Health Workers

Before entering the workplace

  • Not allowing employees at risk of infection (according to the definition attached in Appendix No. 1) to come to work and obliging them to work from home.
  • Limiting the entry of government buildings to the employees or those holding pre-confirmed appointments while allowing delivery companies (parcels, food, etc.) to enter the buildings and floors for delivery.
  • In case there are visitors in the building, it is necessary to wear cloth masks or whatever covers the nose and mouth for all the visitors and to let a limited number at the same time to the area allocated for the visitors (one visitor per 9 square meters), as well as to keep a safe distance for sitting between the visitors.
  • Urging government bodies to adopt and implement an electronic appointment system to schedule visitors’ appointments at these bodies.

Transportation to work

Follow social protocols and transportation sector protocols.

At workplace

  1. Eid Gatherings and events are prohibited.
  2. Shaking hands is prohibited.
  3. Reorganize office area, ensure physical distance between employees (one and a half meters).
  4. If there is more than one entrance, designate one for entry and the other for exit.
  5. Take the temperature of the employees and deny entry for anyone whose temperature exceeds 38 degrees Celsius.
  6. Apply a policy of “flexible working hours” to all employees (such as: the starting time of work is between 07:30 and 09:30).
  7. Hold digital meetings as much as possible, and in case face-to-face meetings are required, there should be distance between people (one and a half meters).
  8. If there is more than one stair onside the building, designate one for go down and the other for going up.
  9. Use floor stickers to indicate the safe distance that must be left between people in queues at entrances and exits.
  10. Clean and disinfect all vital areas, surfaces, and common tools well and periodically according to a clear schedule.
  11. All employees must wear cloth face masks when entering the workplace, and they must be sure to use them throughout their stay in public areas at the workplace.
  12. Moving between different work areas in the office without disinfecting hands is prohibited.
  13. Use paper or personal cups for drinks.

Public areas

  • Apply physical distance using floor stickers and spacers.
  • Apply restaurant protocols when eating with company in government facilities.
  • Ration daycare units.
  • It is allowed to pray on the same floor and on a personal prayer mat. During the congregational praying, all worshippers must wear a cloth mask and keep a distance between them. Refer to the mosques’ protocols.
  • Allocate an isolation room in the building.
  • Disinfect public areas after each use.

Tracking and reporting

  • With the continuous screening and isolation procedures that occur according to the approved protocols, (Tawakkalna) application is used to ensure the employee’s health status concerning COVID-19 disease. If the employee’s status is positive or in contact with a positive case, all this will appear at the application, will not be allowed to enter the workplace.
  • The employee can return to work after he completely recovers and checking that by updating his status in the Tawakkalna application.
  • Inform the concerned authorities in case the temperature of one of the employees is higher than 38 degrees Celsius and send the employee to a health care facility.
  • In case of a positive case of Covid-19 infected, 937 should be contacted, and the contact isolation details should be left to the Ministry of Health and its protocols.
  • Tawakkalna application is used according to the province emirate, to ensure a person’s (employees or visitors) health status concerning COVID-19 disease. If the person’s status is positive or in contact with a positive case, all this will appear at the application, will not be allowed to enter the workplace.

Awareness and implementation of regulations

  • Educate employees on the use of self-assessment of health risks through the [Mawid] application of the Ministry of Health.
  • Encourage employees to use the stairs and reduce the use of elevators, by using awareness posters.
  • Put clear signs at entrances and public areas explaining the preventive protocols for employees, including standing areas.
  • Designate a channel to receive opinions and feedback from employees, to report a protocol violation, or to suggest new ideas, such as: email, social media accounts, or a phone number.
Appendix (1): Groups at higher risk of infection