Social Shelter Protocols

Hygiene and Health (Staff Workers)

  • Ensure that work supplies such as hand soap and disinfectants are available in the toilets and at sinks. Ensure the availability of disinfectants (chlorine – alcohol disinfectant), use them according to the recommended method and ratios, and keep cleaning materials in a safe place.
  • Follow-up on the strict commitment to routinely disinfect environmental surfaces with disinfectants approved by the Ministry of Health, and to ensure the periodical disinfection of toilets, with a focus on places where there is a high potential for contact, such as door handles, dining tables, seat cushions, elevator switches, etc.
  • Follow-up to ensure good ventilation in all rooms and gathering places. It is preferable to use natural ventilation.
  • Employees who have direct contact with suspected or confirmed cases must use safety and protection tools, replace the masks and gloves if they become wet, as well as not use them more than once, with emphasis on providing personal protection supplies.

Physical Distancing and Remote Work

  • All social activities and meetings, including group eating in restaurant halls, open buffets, etc., must be cancelled.
  • The shelter should reduce the visiting times for relatives, and they should have an appointment in advance.
  • It is important to appoint a certain number of workers so that they are available to work only in the kitchen and cleanliness in the shelter and prohibit them from working in other places outside the shelter.
  • Ensure the application of physical distancing (one and a half meters) in all areas of the shelter.

Monitoring Symptoms

  • A checkpoint must be set up at the entrances, it should include taking the temperature with a device approved by the Food and Drug Authority and asking about respiratory symptoms if any (cough or shortness of breath).
  • Train staff at the inspection points on the method of examination and the use of a temperature measuring device.
  • Measure the temperature for all workers.
  • Prevent any worker who has flu-like symptoms (fever, cough, runny nose, sore throat) to work or enter the facility until the symptoms have passed, according to the physician’s report.


  • With the continuous screening and isolation procedures that occur according to the approved protocols, (Tawakkalna) application is used to ensure the employee’s health status concerning COVID-19 disease. If the employee’s status is positive or in contact with a positive case, all this will appear at the application, will not be allowed to enter the workplace.
  • The employee can return to work after he completely recovers and checking that by updating his status in the Tawakkalna application.
  • Monitor cases that have respiratory symptoms and are suspected of being infected with Covid-19 according to the approved protocol and refer them immediately to the hospital, specify their data and contact numbers. Follow up on referring suspected or confirmed cases to Ministry of Health hospitals according to Ministry of Health directions.
  • Cooperate with the Ministry of Health in the process of monitoring and following up the cases who came in contact with a confirmed case, and apply quarantine procedures to them according to the guidelines of health isolation.
  • The Infection Control Committee at the center monitors the updates evidence of infectious diseases, and circulates it to health and administrative staff. The committee is obliged to report any infectious disease according to policies followed in the infectious disease reporting system.
  • If a confirmed case is registered in one of the workers, the following must be done:
    • Ensure that there is no source of infection by examining and isolating other workers and residents who came in contact with the confirmed case.
    •  Cooperate with the Ministry of Health in the process of monitoring the cases in contact with the confirmed case, so that epidemiological investigation and quarantine procedures are applied to them in accordance with procedures followed by the public health team.
  • If there is housing for workers, isolation room should be equipped for suspected cases, until they are contacted by the competent authorities. (Please review the Health Requirements Guide for Workers’ Accommodations to combat Covid-19 disease)


  • Ensure that the educational content conforms to what is published on the Ministry of Health or Saudi Center for Disease Prevention and Control websites.
  • Raise awareness through official websites, gathering areas, and halls via posters and educational brochures in the spoken language. Urge workers and service providers working in personal care and health care to wash their hands and follow coughing and sneezing etiquette.
  • Educate workers about preventive procedures from respiratory diseases, in theory and practice, and urge workers to follow them.
  • Health departments in the social shelter must fight rumors and misinformation and urge workers to refer to the aforementioned approved sources of information.
  • Educate health staff about reporting mechanisms and how to deal with beneficiaries and workers suffering from respiratory symptoms.
  • Promote the culture of using alcohol-based hand sanitizer during working hours in a correct manner among workers. Distribute sterilizers and place them in visible places as well as in gathering areas and work areas. Ensure the availability of hand soap in toilets.
  • Communication channels for foodservice providers should be established to report any breach of requirements. Efforts must be done to avoid these violations.


  • Educate workers to report any respiratory symptoms or high temperature in themselves or among the beneficiaries, and to inform the medical department. The medical department must report any infectious disease according to policies followed in the infectious disease reporting system.
Appendix (1): Groups at higher risk of infection