Taxi and Shared Transportation Protocols

Requirements regarding COVID-19 vaccination for service providers:

Every worker will be required to get vaccinated against COVID-19 as shown in Twakkalna application (immune by first dose- immune – immune by recovery) to be able to attend their workplaces. If the company has non-immune worker, a PCR test result showing non-infection of coronavirus is required to be submitted every seven days at the expense of the establishment where they are working.

Target groups:

  • Bus drivers, crew members and all workers.


  • It is preferable not to seat passengers in the front seat.
  • Sanitary tissues and hand sanitizers must be provided in the passenger compartment.
  • Encourage frequent disinfection of commonly used parts (passenger compartment and door handles).
  • Vehicles must be cleaned and disinfected if any passenger is transported to the hospital, or if a passenger causes the spread of droplets inside the vehicle (sneezing, coughing, or vomiting).

Drivers and Passengers

  • Isolate and prevent drivers who show symptoms (sneezing and coughing, or those with a temperature exceeding 38 degrees Celsius) from working.
  • All drivers must wear face masks and gloves, or cover their noses and mouths at all times while working, and avoid touching the mouth, nose, and eyes while wearing gloves.
  • Drivers must be urged to open vehicle windows after passengers get off the vehicle.
  • Consider requiring passengers to carry their own luggage and personal items at all times.
  • Passengers are required to wear fabric face masks when using the vehicles.

Offices and Employees

  • Use floor stickers and barriers to ensure social distancing is maintained (examples at entrances, counters, etc).
  • Customer service personnel must work from cabins or offices separating them from passengers at an appropriate distance.
  • Encourage employees at greatest risk according to (Appendix A) to work remotely from home.

Tracking and Reporting

  • Drivers should be urged to conduct health examinations via home surveys (can be found on the official website of the Ministry of Health) for example surveys can be conducted through phone applications.

Awareness and Implementation of Regulations

  • Appoint protocol supervisors to ensure that established protocols issued by competent authorities are followed.
  • Provide personalized advice to customers and employees to clean their hands before and after using taxis and shared transportation.
  • Conduct mandatory health and safety training on COVID-19 for all employees and drivers.
  • Taxi apps (such as Careem and Uber) are obliged to specify the number of passengers allowed per trip (according to social sector protocols).
  • Use digital channels (such as social media, phone applications, and text messages), and other means (such as placing stickers inside vehicles), to raise the awareness of employees, passengers, and drivers about Covid-19 and updates to the terms and conditions related to it, in alignment with guidelines of the Ministry of Health
Appendix (1): Groups at higher risk of infection