Tourist Accommodation

Entering must be limited to fully vaccinated individuals according to the health status in Tawakkalna application (Immune), except for the groups who are not obligated to take the vaccine as appears in Tawakkalna application.


  • The health status in Tawakkalna is automatically verified by obliging visitors to scan the code that assigned for the automated health status verification permits before entering.
  • Place that code at the entrances, with considering their spacing to ensure that there is no crowding.
  • Assign employees at the entrances to ensure that visitors complete the process of scanning that code before entering.


Hygiene and health

  • Employees must wear masks while working, at reception stations, and before entering guest rooms.
  • Guests must wear masks when outside the rooms, such as in the hotel lobby or reception.
  • The environment surfaces must be disinfected every day, emphasizing on places where the possibility of contact is high, especially during the day, such as the reception station, waiting areas, hotel lobby, as well as door handles, dining tables, seat cushions, elevator switches, etc.
  • Dirt should be removed with soap and water before the disinfection process. For disinfection, disinfectants such as sodium hypochlorite compounds are used, and the instructions shown on the product information sheet are followed in terms of concentration and method of use.
  • Toilets must be disinfected every day with an approved disinfectant.
  • A schedule of disinfection times for surfaces and toilets should be kept.
  • Hand sanitizers should be distributed and placed visibly in gathering areas, corridors, and guest rooms.
  • Ensure good ventilation in all rooms and gathering places.
  • Air filters for ventilators, especially air conditioners, must be changed or cleaned periodically.
  • It is allowed to serve food in buffets in all restaurants, including hotels, provided that there are workers specialized in serving food by choosing from the electronic food menu while adhering to the implementation of social distancing (one and a half meters) or offering foods through a mobile table (trolley) to individuals in their seats, provided that there is a worker responsible for serving the food and is committed to wearing personal protective equipment (gloves, masks) and customers should not touch the covers or foods in the mobile table.
  • Hotel restaurants must apply the restaurant protocols.
  • Hotels must apply the mosque protocols regarding health requirements for prayer areas.
  • Hotels must apply the social protocol regarding the application of health requirements for wedding and event halls.
  • Hotels must apply gym protocols regarding the reopening of the gym inside the hotel.
  • Allow the massage and Moroccan bath services. The use of the sauna, steam or Jacuzzi must be limited to one person per use. The facility must be thoroughly disinfected after each use before being used by another person, and the relevant protocols for it must be adhered to.


Social distancing and remote work

  • Place floor stickers to identify the standing places, in the waiting areas and in the reception area to obtain social distancing of one and a half meters.


Monitoring symptoms

  • Guests should inform hotel staff if they developed respiratory symptoms or fever.
  • Workers should disclose if they developed respiratory symptoms or fever.



  • (Tawakkalna) application must be used to ensure the individuals’ (employees or guests) health status concerning COVID-19. If the employee’s status is positive or in contact with a positive case, all this will appear at the application, will not be allowed to enter.
  • The employee can return to work after he completely recovers and checking that by updating the status in Tawakkalna application.
  • Ask all employees to self-isolation if any of COVID-19 symptoms appear (flu-like symptoms: fever, coughing, runny nose, and sore throat).
  • If a confirmed infection is registered among workers, the guidelines of dealing with COVID-19 cases that issued by Weqaya must be applied.
  • Isolation rooms should be equipped in the hotel, until provide the necessary health care.
  • If there is housing for workers, an isolation room should be prepared and designated for suspected cases, for them to be isolated until the competent authorities communicate with them.



  • Place awareness posters at all hotel entrances, reception, lobby, and at visible places that include the following:
  1. Ways of disease transition and how to prevent it.
  2. Raising awareness of the importance of hands washing and avoid touching the eyes, nose and mouth before washing hands, and paying attention to personal care and health care.
  3. Follow the etiquette of sneezing and coughing (use the tissue and dispose of it as soon as possible, use the elbow by bending the arm).
  • Promote the correct way of using the alcohol-based hand sanitizer among staff.


  • Place a panel that includes a statement of violations and method of reporting them.
  • Communication channels must be established to report any breach of requirements and to report violations in order to avoid them, and that will be at the level of the tourist accommodation house and the relevant ministry.
  • Train the employees at the inspection points on verifying the health status in Tawakkalna.
  • Appoint supervisors to ensure that the requirements and instructions are applied.
Appendix (1): Groups at higher risk of infection