General points:
  • Employees and customers will no longer need to practice social distancing in all places (indoor and outdoor areas) in all activities and events.
  • Wearing mask is not required in outdoor or indoor areas, but it is recommended to wear it indoors.
  • Use electronic tickets to embark on the train.
  • Encourage the use of electronic payment methods (such as online, card and smartphone payment options).


At the station:
  • It is recommended to follow the requirements below:
    1. All luggage and cargo must be disinfected prior to every trip (such as using steam disinfection device or disinfection spray).
    2. Regularly disinfect materials and surfaces that are frequently shared by people in the station (such as handles, elevators, screens, ticket machines, employee desks, train boarding counters etc.).
    3. Disinfect the toilets periodically.
    4. Use no-touch waste bins.


Awareness and regulations implementing:

  • It is recommended to appoint protocol supervisors to ensure that established protocols issued by competent authorities are followed
  • It is recommended to conduct mandatory training on health and safety regarding COVID-19 for all employees.
  • Train’s schedule and the expected busy times must be available online to avoid overcrowding.
  • Direct staff and passengers to sanitize their hands before and after using trains.
  • Use digital channels (such as social media , phone applications, text messages, digital billboards) and other channels (such as placing posters on trains and at stations), to raise awareness among employees and passengers about Covid-19, in alignment to Ministry of Health’s guidelines.