Entering must be limited to fully vaccinated individuals according to the health status in Tawakkalna application (Immune), except for the groups who are not obligated to take the vaccine as appears in Tawakkalna application.


  • The health status in Tawakkalna is automatically verified by obliging visitors to scan the code that assigned for the automated health status verification permits before entering.
  • Place that code at the entrances, with considering their spacing to ensure that there is no crowding.
  • Assign employees at the entrances to ensure that visitors complete the process of scanning that code before entering.


Train station

General guideline

  • Use electronic tickets to embark on the train.
  • Encourage the use of electronic payment methods (such as online, card and smartphone payment options)
  • Place floor stickers to direct individuals to maintain the recommended social distancing [one and a half meters] and prevent congestion (such as: in the embarkation and disembarkation areas, at entrances and exits, queues at ticketing machines, at elevators, at train embarkation area, and at security checkpoint).
  • Conduct a temperature check at the entrances of the stations with devices approved by the General Authority for Drug and Food. Prevent anyone showing symptoms from entering (temperature higher than 38 or respiratory symptoms).
  • Provide hand sanitizers and sanitary papers at entrances and on the counters.
  • Use mechanisms to verify tickets without direct contact (such as infrared or QR code scanners).
  • Allow the use of prayer rooms while maintaining the recommended social distancing [one and a half meters] between worshipers and follow the mosque protocol.
  • Encourage employees at greatest risk of infection according to (Appendix A) to work remotely from home.


At entrances and exits

  • Regulate the entry and exit from the train to ensure that there is no crowding at the gates.
  • Restrict entry to the station to authorized employees and ticket-holding passengers only.
  • Establish regulations for those who show symptoms [sneezing and coughing, or those who have temperature exceeding 38 degrees Celsius] to prohibit them from entering the stations.
  • Prevent employees from working, and isolate them if they show symptoms (sneezing and coughing, or whose temperature is over 38 degrees Celsius).
  • Encourage employees at greatest risk of infection according to (Appendix A) to work remotely from home.


At the station

  • Close unnecessary common areas at the station (such as smoking room).
  • Paint the floors on escalators ensuring the recommended social distancing is maintained (one and a half meters).
  • Elevators can be used whilst maintaining the recommended social distancing (one and a half meters) inside the elevator.
  • All luggage and cargo must be disinfected prior to every trip (such as using steam disinfection device or disinfection spray).
  • Reduce the number of people allowed to use shared facilities and spaces to maintain the recommended physical distancing (one and a half meters) (such as embarkation area and waiting area to trains and toilets).
  • Regularly disinfect materials and surfaces that are frequently shared by people in the station (such as handles, elevators, screens, ticket machines, employee desks, train boarding counters etc).
  • Disinfect the toilets periodically.
  • Use no-touch waste bins.
  • Follow the social sector protocols in regard to meetings and gatherings.
  • Adequate, appropriate and equipped isolation rooms must be provided in the station for employees who may show symptoms (coughing or whose temperature exceeds 38 degrees Celsius).


At the station – Staff

  • Employees must wear face masks at all times during work.
  • All employees must practice preventive hygiene practices (such as using sanitizers, frequent hand washing, with special emphasis on customer service staff).
  • Customer service personnel must work from cabins or offices separating them from passengers with an appropriate distance.
  • Prevent movement between different work areas without disinfection.


While at the station – Passengers

  • All passengers must wear fabric face mask at all times while at the station.
  • Consider requiring passengers to carry their own luggage and personal items at all times.
  • Encourage passengers to frequently wash their hands (such as before and after trips, and after using toilets in the station).


Getting on and off the train

  • Appropriate guidelines and instructions must be applied for train embarkation and disembarkation, to maintain the recommended physical distance [one and a half meters] among individuals.
  • Conduct temperature checks for all passengers, crew and employees before embarking on the train.
  • Floor stickers must be used directing individuals to maintain the recommended physical distances (one and a half meters) and prevent congestion (such as inside the train, while getting on and off, and in waiting areas).
  • Using methods to verify tickets without contact (such as infrared or QR code scanners).


On the train

  • It is allowed to use the full capacity of the train (100%) and it is not necessary to leave an empty seat between each passenger and the other, with an emphasis on the obligation to wear a mask and ensure that everyone is fully vaccinated with two doses.
  • Common areas can be used (such as dining areas).
  • Disinfect the train cabin and surfaces that used frequently (such as: door handles, windows, buttons, and tables) [periodically every two hours, at train transit, and at the end of each trip].
  • Disinfect toilets [after every trip], and provide sanitary disposable seat covers.
  • Limit serving food to pre-packaged goods only.
  • Remove all printed booklets and magazines.



  • Consider requiring passengers to carry their own luggage and personal items when embarking and disembarking.
  • Provide passengers with personal hygiene tools (such as tissues and sterilizers).
  • Passengers must stay in the seat specified in the ticket.
  • All passengers must wear face masks before embarking on the train and at all through the journey.


Staff and crew:

  • All train crew members must always disinfect their hands before providing services
  • All train crew members must wear gloves and face masks at all working times, and avoid touching the mouth, nose and eyes while wearing gloves.


Tracking and reporting

  • With the continuous screening and isolation procedures that occur according to the approved protocols, (Tawakkalna) application is used to ensure the employee’s health status concerning COVID-19 disease. If the employee’s status is positive or in contact with a positive case, all this will appear at the application, will not be allowed to enter the workplace.
  • The employee can return to work after he completely recovers and checking that by updating his status in Tawakkalna application.
  • A detailed daily record of the employees’ previous travel trips and their health status must be prepared, including the list of employees who are in quarantine.
  • Prepare lists of employees who work together, their working shifts and dates
  • Follow the instructions of the Ministry of Health and the competent authorities regarding Covid-19 before allowing any of the employees to resume work (including employees returning from travel).
  • Employees and passengers who developed flu-like symptoms (fever, coughing, runny nose and sore throat) should commit to self-isolation.


Awareness and implementation of regulations

  • Appoint protocol supervisors to ensure that established protocols issued by competent authorities are followed
  • Provide mandatory training on health and safety in regard to COVID-19 for all employees.
  • Trains schedule and expected busy times must be available online to avoid overcrowding.
  • Direct staff and passengers to sanitize their hands before and after using trains.
  • Use digital channels (such as social media, phone applications, text messages, digital billboards) and other channels (such as placing posters on trains and at stations), to raise awareness among employees and passengers about Covid-19, in alignment to Ministry of Health guidelines.
Appendix (1): Groups at higher risk of infection