Transit Bus Protocols

Professionals & Health Workers

Bus station

General instructions
  • Encourage the use of electronic payment methods (such as: online, card, and smartphone payment options).
  • Use on floor stickers to direct and maintain personal distance (a distance of one and a half meters) and prevent congestion (such as: in the embarkation and disembarkation points, at entrances and exits, queues at tickets machines, in front of elevators, and at security checkpoints).
  • Take the temperature at the station entrance.
  • Provide hand sanitizers and sanitary papers on counters and at entrances.
  • Encourage employees at high risk according to (Appendix A) to work from home.
  • Periodically, disinfect embarkation and disembarkation points (ex: once a day).
  • Remove all hard copies and journals.
  • Provide hand sanitizers inside buses and at the gates.
At entrances and exits
  • Prevent passengers who show symptoms [sneezing and coughing] or whose temperature exceeds 38 degrees Celsius (measured by a device approved by the Food and Drug Authority) from entering the stations.
  • Drivers and employees whose temperature exceeds 38 degrees Celsius] must be isolated and prevented from working.
  • Encourage employees at risk of infection (according to the definition attached in Appendix No. 1) to work from home
At the station
  • Allow for public areas in the stations (such as: lounges, and canteens) with the application of protocols for restaurants and cafes.
  • Smoking rooms should not be allowed.
  • Eliminate or prevent shared materials (such as ballpoint pens, water dispensers, and touch screens).
  • Disinfect materials that are used in the stations periodically and through different shifts (such as: prayer rooms, ticketing machines, bus boarding counters, and waiting areas).
  • Disinfect toilets [after each use] and provide sanitary disposable seat covers
  • Use waste bins that work without having to touch them.
  • Restrict meetings and gatherings (following social protocols).
    Provide an adequate, appropriate and equipped isolation rooms in the stations (in compliance with authorities’ directions) for cases that show symptoms [whose temperature exceeds 38 degrees Celsius].
  • Consider conducting a complete disinfection of the station in the event that an employee or passenger is confirmed to have Covid-19, and oblige all employees who were in direct contact with the case to self-quarantine [according to the directions of the Ministry of Health].
While at the station – the staff
  • All staff must wear cloth masks or whatever covers the nose and mouth at all times during work and avoid touching the mouth, nose, and eyes while wearing gloves.
  • Require employees to follow preventative hygiene practices such as: using disinfectants, frequent hand washing, with special consideration to customer service employees.
  • Customer service employees must work from cabins or offices with an appropriate distance separating them from passengers (for example: using protective glass barriers).
  • Reduce the number of field staff, limit the number to those working in basic services and operations only, and encourage work from home.
  • Restrict movement between different work areas without disinfection.
While at the station – passengers
  • All passengers must wear cloth masks or cover their nose and mouth at all times while at the station.
  • Consider requiring passengers to carry their own luggage and personal items at all times.


Getting on or off the bus
  • Ensure that passengers maintain the recommended physical distance (one and a half meters) at all times when getting on or off the bus.
  • Organize the bus exit and entry at the main stations and the transit stations.
  • Use on floor stickers to direct and maintain personal distance (for a distance of one and a half meters) and prevent congestion (such as: inside the bus, while getting on and off, and in the waiting areas).
  • Use mechanisms to verify tickets without direct contact (such as: infrared or QR code scanners).
On the bus
  • Disinfect bus compartments and accessories that people share (such as doors and handles) [at the end of each trip, or if a passenger causes spread of droplets (such as: sneezing, coughing without a muzzle, or vomiting).
  • In the event of a confirmed Covid-19 infected passenger, the bus must be suspended until complete disinfection (According to the directions of the Ministry of Health).
  • The number of total passengers inside the bus should not exceed 50% of the total capacity of the bus and maintain physical distancing inside the bus by following the recommended policy and leaving an empty seat at least between each passenger and the other.
  • Provide hand sanitizers and sanitary papers in the passenger compartment
  • Remove all hard copies and journals.
  • Maintain the recommended social distancing distance (one and a half meters) between passengers at all times.
  • Use the same seat for the same passenger throughout the trip.


  • Only passengers with seat tickets are allowed to get on the bus. Individuals are not allowed to stand inside the bus.
  • All passengers are required to wear cloth masks or whatever covers the nose and mouth when using buses.
  • Allow families to sit together.

Bus Driver

  • Drivers must wear face masks at all times during work and avoid touching the mouth, nose, and eyes while wearing gloves.

Tracking and reporting

  • With the continuous screening and isolation procedures that occur according to the approved protocols, (Tawakkalna) application is used to ensure the employee’s health status concerning COVID-19 disease. If the employee’s status is positive or in contact with a positive case, all this will appear at the application, will not be allowed to enter the workplace.
  • The employee can return to work after he completely recovers and checking that by updating his status in the Tawakkalna application.
  • Follow the instructions of the Ministry of Health and the relevant authorities regarding Covid-19 before allowing any of the employees to resume work (including employees returning from travel trips).
  • Ensure that a temperature test is performed, the concerned authorities are informed about any cases whose temperature exceeds [38 degrees Celsius] for an employee, driver, or passenger, and isolate the case until transfer to a health care facility.
  • Ask all employees to self-quarantine if any of the symptoms of Covid-19 appear.
  • In the event of a confirmed case amongst employees, protocols approved by the Ministry of Health, and the National Center for Disease Prevention and Control must be applied.
  • Record and track employees’ previous travel trips and their health status, including the list of employees who are in self-quarantine.
  • Record and tracklists of employees who work together, work times, and dates.


  • Use digital channels (such as: social media platforms, phone applications, text messages, and digital boards), and other channels (such as: placing stickers inside the vehicle and at the stations) to raise awareness among employees, passengers, and drivers about Covid-19, in alignment with the instructions of the Ministry of Health.
  • Appoint protocol supervisors to ensure that the established protocols issued by the competent authorities are followed.
  • Direct employee and customers in person to address passengers’ hand hygiene before and after using buses.
  • Conduct mandatory training about health and safety for COVID-19 for all employees and drivers.
Appendix (1): Groups at higher risk of infection