Transit Bus Protocols

Entering must be limited to fully vaccinated individuals according to the health status in Tawakkalna application (Immune), except for the groups who are not obligated to take the vaccine as appears in Tawakkalna application.

  • The health status in Tawakkalna is automatically verified by obliging visitors to scan the code that assigned for the automated health status verification permits before entering.
  • Place that code at the entrances, with considering their spacing to ensure that there is no crowding.
  • Assign employees at the entrances to ensure that visitors complete the process of scanning that code before entering.


Bus station

General instructions

  • Encourage the use of electronic payment methods (such as: online, card and smartphone payment options).
  • Use floor stickers to direct and maintain the social distancing (one and a half meters) and prevent congestion (such as: in the embarkation and disembarkation points, at entrances and exits, queues at tickets machines, in front of elevators, and at security checkpoints).
  • Provide hand sanitizers and sanitary papers on counters and at entrances.
  • Encourage employees at high risk according to (Appendix A) to work from home.
  • Periodically, disinfect embarkation and disembarkation points (ex: once a day).
  • Remove all hard copies and journals.
  • Provide hand sanitizers inside buses and at the gates.


At entrances and exits

  • Prevent passengers who show flu-like symptoms [fever, coughing, rainy nose or sore throat] from coming and they must commit to the home isolation.
  • Drivers and employees whose temperature exceeds 38 degrees Celsius] must be isolated and prevented from working.
  • Encourage employees at risk of infection (according to the definition attached in Appendix No. 1) to work from home.






At the station

  • Allow the using of public areas at the stations (such as: lounges, and canteens) with following the protocols of restaurants and cafes.
  • Smoking rooms should not be allowed.
  • Eliminate or prevent shared materials (such as ballpoint pens, water dispensers, and touch screens).
  • Disinfect of materials used in the stations periodically and through different shifts (such as: prayer rooms, ticketing machines, bus boarding counters, and waiting areas).
  • Disinfect toilets [after each use] and provide sanitary disposable seat covers
  • Use waste bins that work without touch.
  • Restrict meetings and gatherings (following social protocols).
  • Prepare an adequate, appropriate and equipped isolation rooms in the stations (in compliance with authorities’ directions) for cases that show symptoms [whose temperature exceeds 38 degrees Celsius].
  • Consider conducting a complete disinfection of the station in the event that an employee or passenger is confirmed to have Covid-19, and oblige all employees who were in direct contact with the case to self-quarantine [according to the directions of the Ministry of Health].


While at the station – the staff

  • All staff must wear cloth masks or whatever covers the nose and mouth at all times during work and avoid touching the mouth, nose and eyes while wearing gloves.
  • Require employees to follow preventative hygiene practices such as: using disinfectants, frequent hand washing, with special consideration to customer service employees.
  • Customer service employees must work from cabins or offices with appropriate distance separating them from passengers (for example: using protective glass barriers).
  • Reduce the number of field staff, limit the number to those working in basic services and operations only, and encourage work from home.
  • Restrict movement between different work areas without disinfection.


While at the station – passengers

  • All passengers must wear cloth masks or cover their nose and mouth at all times while at the station.







Getting on or off the bus

  • Ensure that passengers maintain the recommended physical distance (one and a half meters) at all times when getting on or off the bus.
  • Organize the bus exit and entry at the main stations and the transit stations.
  • Use on floor stickers to direct and maintain personal distance (for a distance of one and a half meters) and prevent congestion (such as: inside the bus, while getting on and off, and in the waiting areas).
  • Use mechanisms to verify tickets without direct contact (such as: infrared or QR code scanners).



On the bus

  • Disinfect bus compartments and other places that people frequently touched (such as doors and handles) at the end of each trip, or if passenger causes spread of droplets (such as: sneezing, coughing without a muzzle or vomiting).
  • If a confirmed case is registered among passengers, the bus must be suspended until finishing the disinfection (According to the directions of the Ministry of Health).
  • It is allowed to use the full capacity of the bus (100%) and it is not necessary to leave an empty seat between each passenger and the other, with an emphasis on the obligation to wear a mask and ensure that everyone is fully vaccinated with two doses.
  • Remove all hard copies and journals.
  • Use the same seat for the same passenger throughout the trip.


  • Only passengers with seat tickets are allowed to get on the bus. Individuals are not allowed to stand inside the bus.
  • Consider asking passengers to carry their luggage and personal belongings by themselves while in the bus (where possible).
  • All passengers are required to wear cloth masks or whatever covers the nose and mouth when using buses.
  • Allow families to sit together.









Bus Driver

  • Drivers must wear face masks at all times during work and avoid touching the mouth, nose and eyes while wearing gloves.



Tracking and reporting

  • With the continuous screening and isolation procedures that occur according to the approved protocols, (Tawakkalna) application is used to ensure the employee’s health status concerning COVID-19 disease. If the employee’s status is positive or in contact with a positive case, all this will appear at the application, will not be allowed to enter the workplace.
  • The employee can return to work after he completely recovers and checking that by updating his status in Tawakkalna application.
  • Follow the instructions of the Ministry of Health and the relevant authorities regarding COVID-19 before allowing any of the employees to resume work (including employees returning from travel trips).
  • Ask all employees to self-isolation if any of COVID-19 symptoms appear.
  • If a confirmed case registered amongst employees, protocols approved by the Ministry of Health, and the Public Health Authority must be applied.
  • Record and track employees’ previous travel trips and their health status, including the list of employees who are in isolation.
  • Prepare a list of employees who work together, work times and dates.



  • Use digital channels (such as: social media platforms, phone applications, text messages and digital boards), and other channels (such as: placing stickers inside the vehicle and at the stations) to raise awareness among employees, passengers and drivers about Covid-19, in alignment with the instructions of the Ministry of Health.
  • Appoint protocol supervisors to ensure that the established protocols issued by the competent authorities are followed.
  • Direct employee and customers in person to address passengers’ hand hygiene before and after using buses.
  • Conduct mandatory training about health and safety regarding COVID-19 for all employees and drivers.
Appendix (1): Groups at higher risk of infection